Scotland Financial Services

you waste of time with this bank

Nick was so kind and helpful, even though I walked in right before they closed on a Friday. Thank you for making it a nice experience!

I went in to upgrade my account to a student one. The man helping me was Manny. He helped me to make a student account and went above and beyond to help fix up my main ac ... more

Needed help opening new account in branch, a young guy called Max was super helpful and efficient Big Thank You

Great service.

Critical: Professionalism, Quality, Value

Can't get into the app to do a bank transfer so go into the branch and they won't do it because the first and last name were initials not names and I'm 100 percent sure I ... more

Would have given 0 stars if possible as this branch is terrible. So infuriating its the only one we have here because its a disgrace. Currently only open 3 days a week fr ... more

I had misplaced both my cards ,my ready cash & my Virgin money account card, I received both my cards but no sign of my pin,s for 9 days and when my PIN numbers did arriv ... more

Been a Barclays customer for over 30 years but I must say the service is rapidly going down hill, especially the Aberdeen branch. Went in today to transfer money from one ... more

Just a terrible bank. Not open on Saturdays, so you have to book time off work to go in. When you do go in, there are only two kiosks open at any time, if that. So you st ... more

Regretfully this branch is only open 17 hours per week. It is always closed for lunch, and doesnt open past 16:30 in the afternoon. Also, no Saturday morning opening. Thi ... more

Staff very friendly and helpful.

We chose Basik Money for our first mortgage. I spoke with Mike at Basik Money who helped us get our first property. He made everything seem easy and we managed to get eve ... more

I wish they had staffed counters instead of just machines. I tried to pay in bank notes and it swallowed the notes then wouldn't give me my card back. A member of staff h ... more

Bought a bundle of jewellery and was offered a fraction of the money I paid for it just a few months later, and I mean a fraction, go somewhere else to sell your gold, yo ... more

Been here twice first to open an account and then again to fix it as it had a problem and both times i received excellent customer service especially by Paul who helped m ... more

Queues out the door , pay in machines eat money and you then need to get someone to sort it and hang around, why the workers allowed this is beyond me. Have a person behi ... more

Very friendly, helpful staff but now that Virgin has taken over, shutting at 4pm and not having a 24 hour telephone banking service staffed by humans as used to be the ca ... more

Shockingly bad bank

I'm stood at a line of 9. In your bank at 12.42. Only one person in bank. You would think a bank that claims to be customer focused would leave more than one person on ... more

Lovely cashier but long wait annoying ..need more staff to cut down waiting time

Your website states that the Elgin branch is open until 13.30hrs on a Saturday.Because we no longer have a branch in Buckie I had to travel nearly 40 miles round trip onl ... more

I have recently moved my business accounts over to FMA and they have been first class at dealing with any queries in a prompt and friendly manner.

Many thanks to Benn and Nicola for all their help and support. X

Recently I left my bank card in hole in wall at Mitchell bank of Scotland. Next day I went to ask what to do when this happens. Been a customer for 25 yrs + so ass ... more

Staff are very unfriendly and don't or interested in assisting old and new customers there frightened to get out there seats and not assist any customers thinking strongl ... more

Virgin money Dunfermline

Would rate 0 stars if I could,unhelpful staff and broken machines. I went here today to exchange a 20 note from an atm at asda and the woman at the till would not exchang ... more

No Teller on a Saturday morning to deposit cash. What a Joke !!!

Easy people to deal with

Always helpful in bank. online app is fast and easy to use and understand no problems so far, very good.

It took a bit of time to get served in this branch but when I did eventually get served the lady was very polite and very helpful in helping me with my account and my pro ... more

Opposite Debhnam

THE BANK THAT DONT GIVE CHANGE EVEN FOR A GIFT..JUST CLOSE IT !!!

Absolutely horrendous bank. Smarmy manager, very unhelpful to boot! Bank switch about to happen.

Short hours opening . Utterly disgraceful RBS!!!

The staff are friendly highly experienced and very helpfull to all. Its a shame the building itself lets the staff and customers down

Worst customer service ever!

great customer service, very helpful.

We moved to another company after struggling with them for a while. Our end-year accounts had significant mistakes and they were withholding information when we decided t ... more

Enough shopping to keep you going. Benny Museum for an insight to old Bathgate if you're interested. Lots of places to get good food and drinks. Regal theatre for great e ... more

Friendly helpful staff. pleasure to use as a customer.

Loved my time there

Staff were excellent, took care of all my tasks on the day and couldnt have been more helpful with getting my mum get started with online banking.

Terrible bank, even their own complaints department lie to you on the phone (nothing against local branch but the company in general is disgraceful)

The best place to work....

Usually go to Kirkcaldy now, service in Leven branch is poor at best, always a que usually 1 person serving then they will pull you out of the to use a machine inside whi ... more

I share the other contributors comments. As a bank Virgin is totally useless ( come back Clydesdale!).40 mins to answer the phone! I'm going to look elsewhere