HSBC

Not necessarily this specific branchs problem, but I would advise anyone steer clear of this bank in general. Worst customer service Ive experienced. The person at the branch was okay and helpful enough in the moment, but it did not solve my issue and the customer service people on the phone wanted me to go back to the branch a second time and repeat showing my documents, even though they indicated the exact documents I presented in the branch (down to the bank my statement was from and type of ID I provided). I cancelled my account with them instead of making another trip to the only branch in Scotland. Happy to go through hoops once, but not twice - especially when I was told they had the documents and then was hung up on and ignored, passed around to multiple people to get information. If I could give 0 stars I would. Again, not for the individual I spoke with at the branch - but the bank as a whole.
May 4th, 2023

Bad customer service
Apr 27th, 2023

Apr 15th, 2023

This is very poor service, mid day 12:00pm on 14/04/2023 not that busy but cant open account for my 11 yrs old son. This upset my son and they were watching from inside. This is the only branch in Scotland cant serve their customers why are you open here??
Apr 13th, 2023

Feb 16th, 2023