Bank of Scotland

Because the locked card has been communicating continuously, the online customer service asked me to check the ID offline and specifically indicated that it was this branch, but as soon as I arrived, I met an employee with short white hair who was particularly fierce, and shouted to me without listening to my explanation: We can't do anything here! I'm wondering, is this how you treat your customers? Like I owe you millions?sooo rude
Dec 7th, 2022

May 23rd, 2022

Rude staff, no efficiency at all. No explanation to the people who are waiting for a long time.
Mar 19th, 2022

(Translated by Google) It's too slow, the bank keeps telling you to wait (Original)
Dec 30th, 2021

I am an international student that arrived in Edinburgh on the 10th of September 2022. The next morning I directly opened up a Bank of Scotland account through the mobile app. The application itself has a decent UI which was easy to navigate. However, the security verification was the phase where things get a little bit complicated. In short, I had problem setting up my account due to the pin and security code got lost in the mail... Along my waiting time, I withdrew cash through BoS's branches and they were super helpful. There was a time where I only had BP50 and I was allowed to withdraw it. In the process of my tuition fee payment, BoS's staff were guiding and accompanying me throughout the process. Due to the high amount of payment, there were security measures being implemented and got sorted in the end of the day. It took me one and half hour for the process and personally, I had a pleasant experience. Thank you for your service.
Sep 30th, 2022