Birmingham, eng Bank

Dylon was brilliant multi tasked and sorted our accounts out. Promote the lad. He was calm patient and very polite . A credit to SBI. Thanks Dylon

Extremely difficult to contact and customer services don't work. They start slyly charging you for services

Needed some assistance and Helen was superb, understood my lack of I. T and guided me through the process beautifully. Thank you Helen

Great exchange! Nice rates

I have had an account with BOB Soho Rd for nearly 20 years and they have always been very helpful and pleasant to deal with. The staff and management are very friendly an ... more

The best

great staff always help full full of smiles and curls wurls some really great staff has left also good luck ladies wish you the best in future ladies

I went in to your bank today have the lady behind the counter was rude shouted to me what customer service it that they all need training worse bank ever

Went all the way ..to find was closed at 4..when on website says 4.45 Waste of time and journey

After having to visit the bank 3 times this week for a very tedious but important task, it finally went right. I would like to thank the member of staff Haroon, who showe ... more

OMG THANK YOU KAREN brain fog you was absolutely brilliant today u know who u are xxxx

Excellent service in the New Street branch, more than compensating for their misleading website. Super regular saving accounts with 6+%, & 5+%.

It's a bank, so not exciting. However cash machines are well stocked so good to know. They have recently reduced the cash machines to one. So can be out of cash. So lost ... more

Staff are very friendly and helpful.

I have been to the bank for about 6-7 times in a row. Being a student its hard to go running around with documents to the bank repeatedly. They either tell me that they w ... more

My husband and I had an appointment to see Tanveer at the Birmingham branch, he was very helpful, we couldnt have asked for a better service, thank you very much!

Bad staff service

10/10 good bank

Good in bank facilities Good customer service

Good exchange rate for INR GBP.. Send money India at Free of Cost

Im very disappointed, I come with simple case, which should be done in 5min. I waiting for my declaration of closing ISA accounts, more than one week. Every day I come an ... more

Ive been with the Coventry Building Society for a number of years. I use the local Chelmsley Wood branch and the staff are great. Very people friendly and helpful with t ... more

Really Bad service. Cut long story short The staff did not have any willingness to help you at all. With all due respect most of the staff is near to there pension age an ... more

Terrible customer service. Staffs are not knowledgable and hesitant to help the customers. Will never use this branch again!

Very helpful staff especially Lauren who sorted out my problem excellently

Fantastic service, set up for covid.

For an experienced looking lady, she had the customer service skills of a brick wall. Not polite at all.

Good customer service

Inexcusably dreadful customer service. Hand delivered a mandate to Solihull HSBC in November 2022 still not working and because we havent had a PIN will not speak to me ... more

There not even open. Closed for a very long time. Theres a sign on the door that says ring them. Not very helpful. Avoid.

Staff are friendly very long wait time waited over 20 mins one person behind customer service desk . Very long wait time. Especially at 10:00 in the morning

I'm new to Barclays and really I was impressed with the service. Mohammed and Jack were very helpful and explained me very well. Thanks again

Visited yesterday monday branch was closed no notice on the window no explanation at all one angry customer got staff attention who retorted there was a emergancy in bran ... more

Excellent facilities for depositing money.

I walked in to change my address for my personal account & my business account. I was welcomed & greeted with a smile. I was put at ease from start to finish. John Steven ... more

Rude impatient staff

Not the best customer service that I've ever had in a METRO bank branch so far, but at least I could make a deposit effortlessly and with relatively little/short queuing ... more

(Translated by Google) From my personal experience, whether it is a telephone consultation or going to the counter to go through the formalities today, the service attitu ... more

Very good customer service from staff member Esther, she was friendly and helped solve all my issues.

Don't know how this branch scored a 5. Every time I have visited this branch I am always greeted with, we can't do that today, we are not currently providing that service ... more

Fantastic service from Calain today, setting up my sons banking app. Thank you!

Wot bank would not be open on a Saturday, surely you would want to open on a Saturday because it would be your busiest time surely

most pointless branch ever, closed for three days a week, only open to 4:40pm for the rest and no counter service. will be moving banks soon

The moment my bank starts standing against me driving my little petrol car, Ill switch to ANYWHERE else. 5* for the service at this branch.

Useless one of lady staff , talking root and uneducated

Inconsistent service. I use this branch to pay off my mom's credit card. Some days they'll accept payment without issue, others they'll request the presence of a manager ... more

Closed again - technical problems this time, no staff last time. Card and cheque machines hardly ever working. Time to move my account...

Good service