TSB Bank

Very good customer service from staff member Esther, she was friendly and helped solve all my issues.
May 3rd, 2023

Apr 19th, 2023

Absolute trash bank. Visited on 11.03.23 @ 16:10 only to be told that they had stopped giving money bcs they had had alot of customers - never experiened that practice at any other bank before but Okay. returned 12.03.23 to be told they have a 50 limit on ppl who don't have debits cards - what??? So i have to wait a working week for the card and pin? Unacceptable!! Could only take out an excess of 50 if I ordered a card. Its my 16yr old acc so I don't really want him having a card but okay. Then told my child's acc was frozen bcs they freeze easy savers once the child hits 16, so I needed 2 forms of I.D to unfreeze. Well no1 informed me that the acc was frozen in a whole year so now I have to go back a 3rd time to unfreeze and attempt to withdraw cash. Sick to death of this place, I work full time I don't have time to be running to the bank everyday. Advisor suggested my 16yr could come to the bank by himself - she may allow her child to walk the streets with a wallet full of cash but mine will not. Closing the acc and moving on, u don't get this hassle with natwest and barclays.
Apr 9th, 2023

Very slow and poor service. I think the staff and management have changed but not for the better, new staff are very slow. Even with a long que waiting the staff want to have a chit chat with certain customers. 1 cashier with roughly 10 people in the que. Pathetic
Mar 29th, 2023

Mar 2nd, 2023