TSB Bank

An extremely polite, friendly and welcoming branch. This branch is what banking was all about, and how it should remain. Liz went over and above in trying to help a predicament my mother in law had with transferring money to complete a house purchase. She listened to the situation and escalated matters appropriately, and resolved the issue in an extremely efficient manner. Excellent customer service from her, and it resulted in my mother in law being able to complete her house purchase. A huge thank you to Liz for resolving the situation. This is banking at its best where the customer's situation is listened to and everything done to assist their customer.
Aug 6th, 2021

Don't know how this branch scored a 5. Every time I have visited this branch I am always greeted with, we can't do that today, we are not currently providing that service you will need to visit another branch.
May 23rd, 2022

The machine outside stole my NatWest card for no reason with no decline given by Nat West walked into the branch with my driving license and they flat out refused to give me my card back Do not use this branch they will steal your card and refuse to give it back
Mar 12th, 2022

Trying to phone this bank is a nightmare all you get is to go online and talk to our chat service which is all very well if you have an account with them when its a query about a deceased persons account there is no way of speaking to anyone !!
Nov 20th, 2021

Changed opening hours and now closed for lunch. They also don't tell you that the counter service is only open until 1 pm. This is no lo ger a bank!! They don't even turn the lights on in the afternoon.
Sep 26th, 2021