HSBC

I went to New Street last week, my partner and I were greeted in a really professional way by Bahja Mohamed. Really very kind. Thank you for your work and help.
Feb 23rd, 2023

Apr 28th, 2023

I walked in to change my address for my personal account & my business account. I was welcomed & greeted with a smile. I was put at ease from start to finish. John Stevens, Network Manager even helped me set up online banking on the spot. About my business account he recommended I come on a different day but early morning so its not so busy. Which I thought was a fair request. John was courteous from start to finish which made my experience a pleasant one. They were very busy & acted professionally. I would highly recommend HSBC.
Apr 20th, 2023

Went in here to use the counter service and was really pleased with the customer service and the lady who helped me at the counter service , she was patient as I sorted out what I needed to and helped me with anything I needed help with there was no que as I arrived in the morning, so I was able to use counter service as soon as I arrived and sorted within 10 minutes . The staff were all really polite and professional there was another young lady who was standing near entrance and asked if I needed help and if she could help me upon arrival which I thought was nice she did this with everyone making sure all customers were seen too and helped.
Mar 20th, 2023

STAY AWAY! Disgusting service, they could not care less. Had to stand around for ages before I could find anyone to talk to, to try and get my cards replaced which had expired, as HSBC had failed to send new ones. Michael behaved so arrogantly. Kept being told were the biggest branch in Europe.What good is that to me, if theres nobody to help in the branch, and then you tell me you cant even sort my issue, even though its their fault in the first place. They are so big that they just dont care about you. Stay well clear off them. Nationwide and Metro actually value you as a customer, give them your business.
Mar 16th, 2023