Birmingham, eng Banking Services

The moment my bank starts standing against me driving my little petrol car, Ill switch to ANYWHERE else. 5* for the service at this branch.

Useless one of lady staff , talking root and uneducated

Inconsistent service. I use this branch to pay off my mom's credit card. Some days they'll accept payment without issue, others they'll request the presence of a manager ... more

Closed again - technical problems this time, no staff last time. Card and cheque machines hardly ever working. Time to move my account...

Good service

Wed says open when close. Time waster

Opening Hours not very friendly for working people who have to make deposits Seems to be closed more than its open Thinking of switching to a bank that has normal opening ... more

great branch very spacious lovely helpful staff particularly at the counter.

Time to short DB shares ;)

Love my local branch. Staff are always friendly and attentive!!

Only used twice and never had any problems with staff. Will be using again later to deposit funds into my account. About 30 mins walk for me but worthwhile. Harborne bran ... more

Amazing staff

worst Bank in coustomer service wait on call about 1 hours

Can use Western Union service only in the morning.

Very disappointed with the cashier and how my paying in process was handled. She asked personal questions without clear reasoning and clearly thought I was a villain. I'l ... more

Could someone from the bank please update the opening times for this branch...its never open at regular times or day's. When thats done...could you add envelopes to the c ... more

Very rubbish customer service

Is very good for send money

Customer service

Good service

Probably the worst bank on the Kings High st. Always queues as only one person on the desk serving. Closed on Wednesdays (seriously?)

Is a good bank sometime there rude .

Brainless. Rude. Awful service.

Why of all days of the week is the Kings Heath branch closed on a Thursday added to which the cash machine outside hasnt worked for a couple of weeks. In the old days W ... more

A bank with a feudal mindset

Really bad customer experience using the card, awful customer service via the app and phone

Amazing services. Originally they could not fix the problem but came back and was super apologetic and and solved the issues straight away

Always closed and terrible staff

worse customer service here absolutely rubbish as im halifax customer.

Only paying in machine out of order. Branch closes 15 sept

I'm going to miss this Branch The best in Birmingham.

It's Tuesday opening time is 9'o clock and it's 6 minutes past 9 still waiting outside. Staff is just busy talking to each other inside

Please forgive the few adverse criticisms I've made in the past - I did my usual Monday Bank today, and it was smooth and easy. Two cashiers .. I have known it to be thr ... more

Service was okay. Could be much better though. The lady I asked for help was quite rude and rushing but in the end we got what we needed.

Went on a Saturday morning, unhelpful, uninterested and poor customer service.

Stafford help for

BRILLIANT answered the phone within 30 secs, sorted everything out easily

Useless branch keeps referring you to th Bearwood branch everytime you have simple query. I don't know what they are doing there.

Rude, dismissive, uninterested staff who just lied to my face regarding a government document. Unhelpful to the extreme. Considering they operate in the financial sector ... more

VERY PATHETIC SERVICE.COUNTER STAFF TOO. LAZY TO PRINT A STATEMENT..MADE EXCUSES.

The women staff in this branch are rude and abrupt, they lack any customer service skills. Natwest is a decent bank overall but thus branch has the worst staff. Also pay ... more

Bad service, he claimed that has no cash to pay.

If you have a query expect to be here for a good hour waiting. Complete garbage.

Need better customer service need training.

Trying to close an account and theyve dragged it out for weeks. Appalling customer service

After almost two decades of being a account holder I have closed my account with them, AVOID THIS BANK POOR MANAGEMENT HAS SHOWN IN THE POOR SERVICE YOU WILL EXPERIENCE

Same experience as the person below. Constant calls, wont take no for an answer even when I say no thank you. Asked multiple times to be taken off the list, still keep ri ... more