TSB Bank

It's Tuesday opening time is 9'o clock and it's 6 minutes past 9 still waiting outside. Staff is just busy talking to each other inside
Feb 15th, 2023

The staff here are amazing people. They have a true gem working for them called James he is a true reflection of the TSB brand the branch manager dropped everything to confront my mother who was in distress I can not speak highly enough of these individuals yes they are understaffed but the wait is worth the service. Everyone at the counter is polite well mannered extremely professional and have always recommend a product or extra service without pressure. Thank you to you all for the incredible amount of kindness understanding patients and knowledge of the sensitivity of a language barrier on top of a family devastated by grief. Making time for my beloved mother and myself I can not recommend enough. I would like to add There was a woman who was there a mature POC I used to think she was like a no nonsense teacher as I saw several customers be hostile towards staff but no it was professional conduct. I recall at one point during COVID I was crying as I had had money taken from my account putting me in a predicament. The so kindly stayed behind over 20mins to help me and once opened the bank to let me come inside just before closing to make sure I was calm enough to drive. Wonderful individuals the reason I mentioned POC/Afro Caribbean is that many have complained about her conduct which is valid and opinion but I wanted to share a few of my experiences a wonderful lady yes she is/was stern but ALWAYS KIND and happy to serve and see me Always greeted with a smile as I have aunts like her who show concern and kindness and are protective. But so kind I saw her being screamed at for a pay in machine not working as she had stepped in to protect a co worker that was in tears because of a very sad little man using foul language.
Jan 16th, 2023

Went into store and was advised I need a new bank card- so my current card was stopped and I was assured Id receive a new one in a couple of days- given the fact its December I waited a week - then having received nothing I called tsb directly and was told that my card has been stopped but another one has not been ordered- Im now 15 days without a card in the month of Christmas- just avoid TSB all over- Ive received terrible service throughout and as soon as my card arrives (if ever) Ill be leaving to any other bank because the service cant be as poor as what Ive received
Dec 18th, 2022

Newly refurbished but same old rubbish. Paying in machines never seem to work properly and you always end up having to join a slow moving queue. Staff need training on how to approach customers rather than speaking rudely and with a condescending tone. They treat ethnic minorities with contempt. Avoid.
Nov 24th, 2022

Sep 20th, 2022