Virgin Money

Really bad customer experience using the card, awful customer service via the app and phone
Apr 29th, 2023

I had the most unsatisfactory experience in you bank branch at Birmingham. The female in the reception was unhelpful and should be removed from bank as she don't have costum relation at the moment my fealing is that she represent the bank standards to what is called customer relation We have as family three accounts and I am thinking of taken my business to another bank.
Dec 26th, 2022

Good to receive excellent help and service from Kelly in Birmingham branch today. It would have being so easy for her to say she couldn't help, but she tried her best to assist. (Albeit it doesn't excuse the obvious chaos in the virgin money central processing centre)
Oct 31st, 2022

Great personal service from the private banking and business team at Birmingham.
Aug 11th, 2022

Not a very good experience in store today. My partner needed to verify himself and bring in 2 forms of I.D as we were advised from a previous phone call. We did not know the reference number for our joint application but I am already a customer so they should have it on my details. The lady in the store wasnt very helpful as we wanted to apply for a different joint account as we wanted the perks that comes with a different joint account and we could apply using the in store tablets. She said she her staff wasnt well so she has to close the store as there shouldnt only be 2 staff in the store. This was about 11:30 bear in mind the store is meant to be open from 9am-4pm. I dont think a bank! Should be run like that, if a staff member is Ill you need to find cover or have enough staff in store to keep it opened. It seemed like she just wanted to get rid of us from her body language
May 18th, 2022