England Optician

Fantastic service and professionalism by all the team at Karen Castle Opticians, very friendly staff, Trevor really went the extra mile helping me with my sunglasses both ... more

Kind very professional and helpful staff.

Please stay away from this opticians. Awful customer service, wrong prescription , no receipt provided when asked, and no one will deal with a complaint.

Dont waste your time !!!

I had a phone call from them to confirm my appointment.The woman I was speaking to asked how I was first of all and I replied Ok thanks, then she replied to me "I'm fine ... more

I'm not one for complaining but I have been messed up by this store lately so feel this needs to be highlighted. I received coflicting information from different members ... more

Excellent speedy and friendly service

Always been very patient and helpful with my girls. They've been wearing glasses since they were small and have coped well with eye tests for the very young.

Had a wonderful experience and Dr Adam was very kind and helpful, explaining my change in eye prescription. I was seen very quickly despite not being local and only visit ... more

Would not recommend. Terrible communications; no response from emails, glasses take 2 weeks to get to you and the quality is pretty average.

Audiology is also available at Harrold in Amersham. The advice, care and attention from Louise is exceptional. With the benefit of options of trial, there comes the joy ... more

I have used Harrold Opticians for many many years and given them plenty of business so it amazes me that when I ring up to ask a simple question regarding the prescriptio ... more

Amazing customer service, very professional and polite staff, ophthalmologist was very friendly and made me feel at ease, would highly recommend to others.

Great pick up what was wrong with me and now it is being sort

Would not go anywhere else. I have always used Specsavers. Everyone is lovely and service is quick and efficient from registration with Tracey G, my eye test with Sonali, ... more

Every single time I go there I get faffed about. In store appointment? Prepare yourself for a 30 minute wait at least, while the employees are just sitting at their cubic ... more

Great service

Very good made welcome mate feel comfortable very good service

Such a fantastic team here - I was worried that I hadn't removed a contact lens properly - the staff were very understanding about my concerns. I was seen quickly, even t ... more

Delighted with these glasses. Service, style & prices excellent.

I can see!

I couldn't even give a star if I could. My daughter has regular appointments there. Today, we were 10 minutes late because we had to pick her up from school to have her e ... more

Friendly staff and very good service. Would recommend this branch

2nd time I have had glasses from here. as always great service and a very good choice of frames.the prices were excellent. one very happy customer. thank you.

Bent my glasses arm way out of shape Tried bending it back into shape myself but to no real avail They straightened them up nicely free of charge Haven't had any prescrip ... more

Amazing staff, super friendly and very thorough with everything they go through. Made me feel extremely comfortable through the whole process. From the optician down to t ... more

The totally tried to extort money from my mother in her 80s, I went there when I found they frog marched my mother for a deposit adn requested they refund the money. and ... more

I bought a pair of zeiss driving glasses, as I drive to work and back every day, in the dark at the moment, they are the best pair of glasses, cutting out all the glare f ... more

Everything is great but I find then a hindrance when driving because they slip down my nose and my sight is fine without them after my cataracts were done.

Booked an appointment for 9am. I arrived on time after taking time off work and paying for parking. Only to be told the person was off sick and my appointment would need ... more

Brilliant,really like my new glasses,perfect.

Gave me a prescription that caused severe aniseikonia and distortions when reading and instead of trying to fix it by reducing the strength, flatly told me I had 20/20 vi ... more

Excellent service. Sorted out a problem in an emergency and followed up really well. All the staff are extremely helpful and caring.

Mixed review, I appreciated the care from the lady who completed my eye test, she was thorough and explained everything well, that being said; Im not sure why you book a ... more

I can't understand why they don't have toilets for customers. They used to have, not anymore. I don't like it.

Have been a customer here for many years, and cannot rate the service and care highly enough. Staff always genuinely keen to assist and very proactive with all aspects re ... more

Great helpful people in shop , loads of choice , great brands and good range of glasses

Broke my specs at 2.45, 3.30 walking out of Peebles and Hilton in Coningsby with a new frame and my own lenses refitted 45 all in great service.. many thanks this is why ... more

I walked into Eyes Rite because I had a question about an eye check voucher that I had from work, Mr Singh the Optician told me whatever the question is, the answer is Ye ... more

Very rude and condescending member of staff. It was interesting to observe the change in his body language the moment he heard my accent.

A delightful young lady worked on my hearing test. She was professional and courteous. I am very pleased with my new hearing aids

Great customer service, specs arrived very quickly and the manager was brill! Defo reccommend, best opticians in Derby.

Fantastic service. Really pleased, thank you.

I have been taking my son since he was 3 years old customer service is outstanding, Jelica always goes above and beyond to find the perfect glasses for my son.

Very Helpful friendly Staff good value thank you Tony.

Quick and efficient eye test and on discovering that I need reading glasses for the first time, Michael was incredibly helpful and picked out the perfect pair of glasses ... more

A bit pricey

Great service as always. Very professional and very helpful with specific eye problems, queries and advice