Karen Castle Opticians

Fantastic service and professionalism by all the team at Karen Castle Opticians, very friendly staff, Trevor really went the extra mile helping me with my sunglasses both old and new, really made my day. Thank you and keep up the great work.
Mar 9th, 2023

Very friendly service from booking, to the test, to choosing and having my specs fitted. What a team.
Mar 15th, 2022

Popped in without an appointment to get my daughter's glasses fixed. Trevor was always so kind and nothing is too much trouble. Always makes you feel very welcome. Thankyou!!
Nov 17th, 2021

Very flexible booking and good turn around. Lovely staff
Jan 20th, 2021

EXTREMELY UPSET PARENT !!! This afternoon we had our visit to Karen Castle opticians Spa Road. While I was helping my daughter choose her new frames, Karen took my 12 year old son for his eye check ( which she has done many times before ). She not only verbally abused my 12 year old son but then invited me into her office to do the same to me !!!! She was furious with our 12 YEAR OLD SON ,AN INNOCENT CHILD ... because his parents had refused to pay triple the amount for contact lens when they found them cheaper online from a reputable company for the exact same lens with the same prescription . It wasn't good enough she had not long ago taken 600 from my hubby for 2 pairs of glasses that have lost lens more than I'd care to say . We have been loyal customers for years as residents of Hockley we will always support local businesses as much as we can . What type of vile person behaves that way over money and absolutely terrifies a poor innocent child . More to the point over a decision we did not make likely . We as many have felt the huge financial impact covid has left behind . How can anyone justify this so called professionals behaviour . Seems all those reviews on Karen's behaviour over the years are spot on !!!! She's not fit for business
May 6th, 2022