England Housing Association

Nice place to get to

Being harassed, my sons car scratched by a fellow resident because I reported him fir repeatedly flytipping. Police are involved but because Torus refuse to put up camera ... more

They use crystal electronics for work so deserve 1 star

I live in a handover flat I have multiple problems with a neighbour I got my proof and Hanover will not act on it the girls in the office are great hand over itself I wou ... more

Rude and abusive

Shiiiittt

The picture with bins and all rubbish bags around tells everything about that estate.

These people charge extortionate rates for rooms.

I never like Riverside!! Neil Robinson I hate him so much cos Neil know Im single mother n have 2 kids only nice ask want bath he said no I have pay bathroom no bath just ... more

Worst housing association ever! All they care about is money! Made me and my 2 young children live in a mould and damp ridden flat and didn't do anything about it till I ... more

UNBELIEVABLE. BEEN DIVORCED 8 YEARS AND CLARION WILL NOT REMOVE MY EX WIFE'S NAME FROM MY RENT. IF I DON'T KNOW WHERE SHE IS WHAT DO I DO TO HAVE IT REMOVED. THERE ANSWER ... more

Friendly and helpful

i am really disapointed with there service and i have been ringing thm for the last several mounth for them to do my backyard and they still ain't done a thing

Kitchen was full of rubbish, Agent suggested I fly tip the rubbish. House full of black mold. Other tenants STOLE my bike and food. Huge bills unpaid expected to take on ... more

Clearly anything is allowed here, including massive party at nights but my main concern was staff thought it was ok that 2metres could always be broken and allowed mixing ... more

Very unprofessional im very unhappy with the service I do not recommend

Reception staff is absolutely rude. Low educated and bad working attitude.

Extremely hard to talk to anyone on the telephone that can help you with anything. I've tried to tell them about suspicious goings on in a bungalow in my road. Maybe they ... more

I have been asking for a new front door for a year cos its from the 1970s,not secure,my windows are from 1970s,they dont care ,I pay rent for what??

Love my bungalow but it is really cold and I have damp in the lounge and bedroom. Man been out to see why it is so cold, thought he had sorted it but no, still very cols.

More than 21 houses

W have waited four and a half years to have the repairs and a rat problem sorted, the property is only five years old.

I have had a rat problem and I noticedfied aster. It has been 5 weeks and no response. I had to fix it myself witch cost me 100. Aster are absolutely useless but they sen ... more

We have experienced disgusting anti social behaviour and have vehicles damaged by other tenants had things stolen from my property by other tenants aswel. I have had mou ... more

It's sheltered accommodation for old people and is warden attended during the day. Quite expensive for what you get really.

the staff do help you out are rude to people went on staff tonight was very nice to me would take up with look head manger this not right people are here to help you

Previously optivo

Ggg

The worst company in the world, from day one, has been a disaster and has gone from bad to worse. Horrible customer service, quality of the house, liars, and they don't c ... more

we have a flat that has got the kitchen and living room covered in mould, which they are doing nothing about. we are getting sick from this. several appliances are damag ... more

if i could give no stars i would, terrible service no call backs as promised from our estate manager

Could not get on site

Impossible to resolve anything...terrible customer service.

Signed a tenancy with them - the house is awful (had no choice) - leaking toilet, filthy house, broken flooring, and rodents I was never told about. I have not even moved ... more

Wont answer repairs line or emails we have a open electrical light in bathroom and a leak pouring out under sink

This is poorly supported. Residents left unsupported. Shocking

Unhelpful jobs worth staff

Horrible still dealing with block sistem mould sealing crack,and ring them they say can't do nothing yust send you some kit for mold ,so my question what they doing getti ... more

Not interested in there tennants

Been with orbit my whole life.. What a monster machine bogged down with tick box burocratic junk.. Can never contact anyone or are never contacted about the real issues.. ... more

I was happy till my floor has dipped in around the skirting and nobody coming out to fix it. I don't ask for alot just want the floor to be fixed so I don't fall through ... more

Never pick up the phone and when they do they never respond to our problems regarding drainage not being unblocked which leads to plumbing problems and flooding meaning r ... more

The building is very dirty and old and its management is zero, these buildings are more than a hundred years old and are very dilapidated, they should be demolished and r ... more