Torus - Liverpool Mutual Homes

Being harassed, my sons car scratched by a fellow resident because I reported him fir repeatedly flytipping. Police are involved but because Torus refuse to put up cameras / cctv they have no proof to prosecute. Torus claim no prosecution they can't evict. What am I supposed to do? Live being harassed by this tenant?
Apr 27th, 2023

Long history of incompetence in relation to dealing with complaints. The block I live in is run down due to specific anti social behaviour tenants. Having to tolerate intimidating behavior and unkept communal hallways and back areas. Housing officer, anti social behaviour officer and manager above ignoring issues. Honestly don't know what their role is as they fail to have any work ethic. Since Covid it has gone worse. Never see any staff on site.
Apr 27th, 2023

They had to relay my bathroom floor they send people who have no clue Jack of many trades master of none some of the tiles are stained they still put them down they dont treat your home with any respect at all mess and marks on walls woodwork etc just awful
Apr 7th, 2023

Have an obsession with getting rent payments every 4 weeks even though i told them i get paid monthly. After making an agreement with paul dawson last year over the rent and even offered to pay extra towards it he hid the fact he only gave me a 4 weekly amount not the monthly and has now put me in more arrears but didnt bother to tell me till after 5 months which means im now in more arrears. One massive coward!
Apr 1st, 2023

Taken over 7 months for damp and mold repair thats still not fixed. Had to lift carpet because it is soaking. Still got hole in celling the mold and damp paint is still wet after 6 days. Avoid torus at all costs. They will ruine your property.
Mar 23rd, 2023