Wales Courier Service

Rich and the team at Parcelrun are a great company to work with. Always attentive, available and willing to help. Five stars for this company!

Positive: Professionalism, Quality, Value

Walk in drop off parcel no problems

Good and fast service if you understand the way it works

These guys delivered my aquael opti set 240 with cabinet today and service was excellent the guys across the phone was nice and professional and even tho my delivery was ... more

Awful service the online times show the depot open all week, yet when I called up on Monday they are showing as closed all week except for this afternoon (4pm-7pm) on cal ... more

Terrible service had a parcel delivered we weren't here but next door neighbor offered to take parcel but driver refused so I left note on door for the next day saying pl ... more

Very easy just take id

Shocking, very expensive and poor service.

Still waiting over a week for parcel

Very Poor. Said that they have delivered my parcel which is a lie

Waste of time couldnt get the right house number to start obviously cant count finally spoke to dpd they were meant to return with the item and never seen them!

Unfortunately, the comments can't be given 0 star. They sent my package wrongly, and they clicked to deliver it without confirming the consignee, and they won't call or a ... more

Noone ever answers and always lose parcels im receiving

why dont you just leave my parcel in neighbour or in my back garden. You take it all the way back to local office , the opening time is ridiculous, open at 8 am shut at 2 ... more

Shocking service, 2 days on the bounce didn't even bother to come to my house, making evri look competent by comparison

The place doesn't exist. Review your map periodically

Expensive to phone impossible to speak to anyone live, absolutely rubbish!!!

A very good courier service for sending larger parcels to Romania. 3-4 days delivery time from almost anywhere in UK mainland.

Good service

Good service

They can't send assuage to say they're going to be late only that they have been and missed you

Failed to turn up and deliver on 3 successive dates . Then, they updated their system to say that they had tried to deliver and we were not home. Spoke to employee at Fe ... more

Nice service

Opening times are ridiculous. Also it's far away from Aberystwyth so there's not many options to get there for someone without a car.

Friendly staff, doing the best they can with little help from company management it seems. Was able to collect my parcel with ease

DON'T GO FOR THIS DELIVERY SERVICE. JUST A BAD SERVICE. I was waiting for the delivery of an important certificate and for 3 days they will message me that parcel out for ... more

The service in store is excellent. However I removed 1 star because Hermes did not provide scales so I could not check the weight of my parcel. So I had to take my busine ... more

Only had a delivery from them once, but very good. The driver actually made the effort to find us rather than a lot of couriers who just dump it at the first house they c ... more

Still waiting for delivery that was supposed to be deliverd by 8pm on the 19th July. Heard nothing more and not arrived.

I'd give them no stars if I could, absolutely awful service. Ordered a small item of ebay, which in my opinion could have fitted through the letter box, approximately 6" ... more

Do not use this place as a DHL collection point. Their opening hours on google mean nothing, they were closed in the middle of the business day when they were allegedly o ... more

Terrible company try to avoid

What a joke this company 2 months and still the parcel has not arrived,there is not a phone number to contact just automatic line

absolutely the worst company ive had the misfortune of having to deal with, they are simply the Bermuda triangle of the parcel world... things go in never to be seen agai ... more

Not very helpful on the counter and thats when you can actually get in. Opening hours are shocking 8am - 10am Monday to Friday! No good for most people who work.

How does this company function? Would love to see behind the scenes and watch what goes on. Delivery meant to be delivered today (SMS confirmation) havnt received anythin ... more

Useless, absolutely useless. The sender would have a better success rate if they tied their parcel to a bit of string and attached it to a balloon. In fact, theres probab ... more

Can you award zero stars????? I have waited in all day for a delivery.....they said between 3.45 - 4.45pm. I dutifully sat in the window fro 3pm onwards.....nothing! Then ... more

Supposed to be delivered to my address, instead, driver takes a random photo & leaves at a Post Office thats nowhere near where I live. DPD customer service is worse than ... more

awwfull wont be using them again i paid next day delivery and never even turned up

Said on Google it was open til 3pm went there at 1345 all locked up!

Absolutely shocking service, shocking customer service and terrible untrustworthy drivers - driver said he had been to address but hadnt then said it was because he could ... more

Easy to get to. Plenty of parking. Staff super helpful. My package wasnt due for delivery until Monday but they quite happily let me collect it the Saturday before.

Critical: Responsiveness

Terrible service, requested to be left in a safe place and they just took a photo of the street infront of my house and left and didnt deliver

Hermers are the best of loesing your parcels would never use again u can't even get to talk to anyone to solve this problem

Opening hours are ridiculous, absolutely no good if you work and are left a red card minus an item reference number so you cant redirect