Scotland Bank

Good all round

Friendly staff

Counter closes at 1400 despite branch being open til half 4. Some woman is then "helping" you use the machines, why doesn't she just jump on the counter and be actually u ... more

I went in to apply for a new account and they told me to go online like Ive been trying not getting anywhere and after I left the bank they locked my account even though ... more

Lovely staff

Could not be nicer ,thanks very much Joanne all the help with my account. What I seen the other staff were all helpful n friendly

There is no information regarding Easter opening times. Very frustrating if you need to visit the bank. Staff are fantastic in Glasgow branch but bank needs to be more pr ... more

REALLY HELPFUL! Having seen better interest rates advertised than my own bank, I called and made an appointment. Like loads of folk, I'd let my pennies stagnate in a low ... more

Not necessarily this specific branchs problem, but I would advise anyone steer clear of this bank in general. Worst customer service Ive experienced. The person at the br ... more

Waiting times here is a complete joke. Always one or two staff members at counters. Not happy at all or impressed TSB came at 14th place this year. Starling bank being Nu ... more

The branch is almost everyday close, the days the open, they always open after 10 never at 10 ( as the website and app shows) and the brach is close even before than 14:0 ... more

Disappointed

Warm, modern, clean and comfortable branch. Always find staff pleasant and helpful. Being the only remaining branch in town the central location looking on to Dunn Square ... more

Poor opening times. No help to businesses relying on having cash banking facilities. Better off with modern banks like Starling, Monzo, First Direct etc.

Hi Scott Hi Scott

Sana not friendly at all. Got an appointment for Saturday hope someone nice I am going to deal with.

Please beware this bank is charged with money laundering crime in USA and fined heavily.All the payments we do from bank were held weeks due to their money laundering iss ... more

Great

With the demise of banks on the High Street it's refreshing to meet people like Harjinder who continue to provide good quality customer service. Happy to help with a smil ... more

The worst service Ive ever had in a bank, couldnt find my change order and the cash clerk was the rudest person Ive ever felt with. I dont think they have a clue what the ... more

Closed Bank ages ago!!!!

put a cheque in bank on Tuesday lady that took it said it would be cleared in bank Thursday. still not in the Friday called to be told there was nothing on computers that ... more

Helpful & Friendly staff & service

Staff are helpful, pay in machines are great. Really pleased there is still a bank open somewhere.

Found the person serving me quite cheeky, not the usual friendly staff I am used to

I had some issues with Virgin Money online so went to the Kirkwall branch. My advisor Jordan couldn't of been more helpful. Excellent communication throughout the process ... more

This place isn't even open when it's open. Just wasted my time driving there during not only the opening hours advertised on google, but the opening hours advertised on t ... more

Went there to ask an important question and they gave me incorrect information. They told me there would be no charge for a service then I checked online and discovered t ... more

A good bank with a wide range of services.

What they call customer service is a bunch of 'sorry's and 'I can't help you's. Don't go there if you value your time.

This is a post regarding the pending bank branch closure (no-one except out of touch executives call bank branches 'stores'). Don't be fooled by the nonsensical mantra of ... more

Dont understand the point of this branch. Cant transfer money, pay into my account. Seems I can only withdraw. BoS has just declared it is closing branches, one of whi ... more

Note that the opening hours listed on Google are incorrect. On Saturday this bank closes at 1pm

This issue was sorted out very quickly to my satisfaction. Good Response. The value of my Retirement Account, after decades of saving, suddenly showed a figure of zero wh ... more

Generally very poor customer service. Long waits in queues. Staff don't really stick to Covid protocols. Looks like BOS are running this branch down.

Standing I bank only 1 teller on

Ridiculous only one branch for whole west lothian getting shut for renovation work without any notice! Did you even thought about your disabled customers sending them as ... more

## This Branch is now CLOSED & NO CASHPOINT/ATM machines - the shop unit is now empty ##

Have never had a worse experience with a high street bank branch. Clueless customer service agent acting as a go-between for the manager. Conducting business in the waiti ... more

First impressions are magical walking into a historic, prestigious building with a high ornate ceiling. It feels so optimistic. The front of house wearing a kilt approach ... more

Useless!! How can a building be called a bank when you can't even take out your own money?!?! Swapping banks ASAP as this one is a complete wash out, didn't even get the ... more

What a joke! They print the wrong address on my bank statement and cheque book and then cannot tell me what my bank postcode is when I spend an hour on the phone trying ... more

Because the locked card has been communicating continuously, the online customer service asked me to check the ID offline and specifically indicated that it was this bran ... more

Staff are top notch,but the place is never open when you need it to be!>:(

Ive been waiting over a week for a call back from the fraud team after my card was blocked. Locked out of my account, locked out of online. No one at Tesco Bank can tell ... more

Served by a young woman chewing gum? Seriously?? So unprofessional.

Under dire circumstances , the ladies were so helpful in completing a transaction . Thank you .

Not enough staff

Terrible customer service in this Bank. They have forgotten that the money in your account is yours, not theres. Once I empty my account 30 years of banking with the TSB ... more