Newport (Newport), wls Health & Medicine

Very busy with long wait in queue

Like chasing your tail,,from pillar to post, with GPS and referrals.Ref Adult,ADHD Clinic. THAT IS NOW EXCEPTING PT REFERRALS .And today.23.6.2022 Clinical Staff at Ta ... more

Needed emergency appointment today rang at 1pm got appointment for 3pm same day. Fantastic place amazing staff very welcoming and fixed the issue straight away

Good place

Absolutely fantastic the girls are always helpful with me and the pharmacist are always helpful cant recommend enough

It is big and full if different fitness activitys the only thing it is missing is an up to date look

This is the best surgery the doctors are kind and thoughtful and a few of the receptionists really shine.

Best dental practice, best dentist to, helped me so much with my mouth lately and seen me at last min, the ladys behind the desk are so patient and caring always happy, c ... more

Fantastic place for weightlifting. With a great atmosphere and really friendly people. Availability is good here. Professional weightlifting instructors are so encourag ... more

Would just like to say , what excellent service you get at Norh toad and Trostsnt surgery From the receptionists nurses and doctors In this day and age where the health s ... more

Can't get though on phone ,you get to a low number then they hang up didn't the tablets I won't bother.its a joke shouldn't have taken so many patients on.what happens if ... more

Prescriptions never there very rude staff unhelpful and definitely uncaring if your going to be a service provider at least learn some people skills stop passing the buck ... more

Absolute nightmare getting through. Youre told every 30 seconds on hold the surgery is currently experiencing high call volume. I think we can work that out for ourselves ... more

Popped in with a prescription after waiting 9 days at my usual pharmacy and it was not done . It was completed within 15mins staff were all friendly , quiet atmosphere mu ... more

Rotten attitude and impossible to contact. Very threatening and arrogant. You completely miss the concept of the service industry!

Reading other reviews there is clearly a pattern of poor customer service which doesnt seem to matter to senior management. I made an online prescription order days ago. ... more

Worst GP practice, along with receptionists, extremely rude, unhelpful, leaving patients weeks on end for help, and when they ask for help they argue with you. Not great ... more

Zero empathy zero respect. Tried to collect a prescription that was ordered thro my Dr's App, was told twice it wasn't thro, only for them to find it (miraculously) to be ... more

Big improvement at our local pharmacy after a troublesome time during and after covid lockdown, seems reorganised, opening times have changed, on some days ,and there ar ... more

Every month we have an issue with my mother in laws medication, it's on a repeat and they can never do their jobs right. Sick to the back teeth of them giving us excuse a ... more

Poor service hour wait with nobody in there .

Worst health board in South Wales.

Terrible phone service. Wanted to ask if a prescription could be left for courier and to arrange a blood test. 1hr 30 minutes still waiting. Now have to drive 10 mile rou ... more

Lovely hard working staff. Hats off to everyone in the clinic for doing what they can throughout this pandemic. It's never easy for them so give them the respect they des ... more

Great!

Incredibly rude receptionist

We were visiting Wales.and i work up with excruciating lower chest pain ,as a male i held on till i realised that his is not just about me.A ambulance was called out for ... more

Made an appointment for 7:10pm and on arrival the place was closed with no one answering the phone. After a trip was made in the wet and cold.

Not good an experience. Never have all meds in stock. Always too busy to produce prescription when handed over the counter.

Waited 18 minute to be answered just to be told the the form in put in a month and half ago was lost and I have to fill in another one and wait another month for the info ... more

You struggle to get an appointment

The staff are very friendly and helpful, like to go the extra mile. Always had medication I've required. Also offer a drop off service which is reliable too. It's great t ... more

Friendly staff and efficient service

The communication skills on reception needs to be looked at.

awful products, avoid this company.

I gave my repeat prescription in a month ago and even filled in their repeat prescription form again only to be told yesterday that it hadnt been done and the driver hadn ... more

Absolutely useless. 1 star is 1 star too many.

Waited for nearly 2 weeks for them to come and quote me. I called them to confirm the appointment and they said they could no longer do the original date/time. Reschedule ... more

Made an appointment for 7:10pm and on arrival the place was closed with no one answering the phone. After a trip was made in the wet and cold.

Staff is great, always very nice, but all the time I go to collect my prescription is never really ready. After I order from GP i try to give a good week before go for co ... more

There all sat in the back room chatting drinking tea I've witnessed them just put the phone down or they just ignore it an watch it ring.. If u manage to get through expe ... more

Absolutely HORRENDOUS CUSTOMER SERVICE! Extremely Rude and Unhelpful staff! A ZERO Star would be more suitable but it's unfortunately not an option.

Very friendly and helpful but sometimes there is quite a wait for prescriptions

Usually busy but as my doctors are extremely slow sending prescriptions over (diabetes stuff) They sort me out every time, excellent customer service

Not really had a problem with the staff like the others, apart from one woman that gets really touchy, but they never have anything available, i always have to go elsewhe ... more

Poor