Abersychan Pharmacy - Alphega Pharmacy

Poor
Apr 1st, 2023

Closes before advertised time, i was there and the front desk person was telling a customer they would still be open in 10 minutes time so he could pop to the shop and the pharmacist says we wont, when it hits 5:10 im locking that door and im off, thats what i always do. Great attitude especially when other customers are there.
Feb 18th, 2023

This pharmacy lost my repeat prescription firstly saying that they had not received it from the doctors surgery and that I had to phone the surgery to ask why, which I did only to be told that they had signed for it the previous week! Having relayed this onto the pharmacy I was told they would sort it and ring me the next day for pick up. This did not happen, I waited all day for a phone call but none came. The following day I rang the pharmacy to ask if had arrived, they said it would be ready in the afternoon, but I needed it this morning so they said it would be ready after 10:30am. I called in for the prescription at 10:30am and it was ready for me. I asked the manager how they could lose a prescription? Her reply was very flippant these things happen, youve got it now so there you go Not very professional, not very caring and quite frankly rude. When looking after peoples health, they should follow strict guidelines, a duty of care and loosing peoples prescription is not in them. They need to have a more robust system as the one they have now is failing their clients.
Oct 8th, 2022

Appalling. My mother has AF & on insulin for Diabetes. They didn't even request her prescription!!! Every week she has a blister pack - not this week & to be frank they didn't even care... Absolutely disgusting
Jul 14th, 2022

I've previously had great experiences with this pharmacy, I think that they are probably having an issue at the moment but that hasn't been communicated to patients/customers. I've been calling 10-20 times a day for more than week to try and get my medication, it's supposed to be delivered to me and they already have the prescription! I run out of my medication on Sunday night, I'm so tired of fighting to get my medications every month. The pharmacies in this area are really understaffed and it's hurting us all.
Jul 8th, 2022