Wales Banking Services

Paying in USD cheques, no tills open, when someone came couldn't find the forms! Left with them to process when forms delivered. However two assistant there to help custo ... more

Denied Business grant from the Government due to the racist bank. Yet thousands of fraudulent businesses got multiple grants. Facists!!!!

Counter staff always polite and very helpful.

I'd love to know how full time workers like myself are supposed to visit their branch when you're closed at weekends and we can't get time off during the week to visit du ... more

Never had no problems with Halifax. Been with them years

Always able and willing to help

First and only place I go for euros always the best rate

Just like to thank Michelle from shotton branch very helpful very patient

Excellent staff and we'll designed colourful premises with good high st parking.

Originally put one star because it took 20mins to contact to make an appointment. However when I had the appointment, straight to 5, thanks for the service

Great staff

Took an Asylum seeker friend to the bank to open a bank account. According to the staff he cant have a 2nd bank account when my self have 3 bank account. Disgusting attit ... more

Not everyone responds properly. They just keep pointing to other people and we need to explain from the beginning the entire story. But finally I met this lady who helped ... more

Very beautiful building design and look good views

Staffs needs to be accurate while providing informations, I went through some situations because I misinformed by the staff here.

Lovely staff. Has everything a bank should have and at a quick service.

Always pleasant counter staff. Quick and efficient. Shame the bank closes very early at 2:30pm is a downside!

Went into the branch to change some money for kids whilst were on holiday. An even though we had an account with them, the members of staff was really rude, all need comm ... more

Excellent service staff very helpfull and knowledgeable

Visited today on the off chance that my teenage daughter could open an account, the manager was so helpful and even though they were very busy she said she would fit us i ... more

Nothing wrong with the branch and staff. But opening hours don't allow anyone with a normal job to actually use the branch?

Ramsdens in Bridgend best place to go

Try to get hold of someone is impossible im not with HSBC my mother was . She past away and trying to close her account should be simple enough but no . I've been in twic ... more

Utterly pathetic service. Unavailable to working people on all weekends. Will be changing banks as soon as possible.

We have banked here since it was the Midlands bank.The staff are always welcoming and ready to help We should be grateful that we still have a branch in Penarth with all ... more

The staff get the five stars for being helpful, But really bad access if you're in a wheelchair so my advice is go to Shrewsbury branch if you're in a wheelchair

Women on the phone wouldn't let me change my phone number to access my Internet banking when I need access to my funds. Absolute joke!!

Helpful staff and wheelchair accessible.

This bank has helpful staff and always pleasant in my experience. Never come away dissatisfied.

Great on line euro rate.

Absolutely disgusting,my mum was waiting outside on line for 15 minutes in the sun while we are fasting! The women let 2 other people go on front of her casually smilling ... more

They never seem to be open. As for hole in the wall - forget it! I'm often asked if I'd like to switch to online banking? No way. 16th April 2022 - yet again, the hole in ... more

Perfect and quick service.

They are helpful and friendly

Very friendly and prompt service in dealing with my enquiry. Thanks

At First I called to the Swansea Branch staff made arrangements for me to have a appointment with Neath Branch. A very good service I received and high quality service. i ... more

Quick service. Friendly staff.

Hidden costs when you receive money from overseas.

Good experience buying USD for our holiday. Good exchange rate, a good selection of denominations, and a quick visit.

Great service, the gentleman behind the counter was very helpful, polite and friendly

Its a bank and its still open

A bit shabby inside, but the service is friendly and the team were very helpful.

Shambles if you need to contact by phone. Always get through to a central bureau, and experience delays and quizzing. Very frustrating

Virgin Money, The Cardiff Branch has telephone numbers all over Google none of them are not connected. Cardiff does not have a Phone Number you are supposed to connect vi ... more

I had the pleasure of dealing with the Halifax this morning to sort my accounts out. I really needed some good advice on the way forward and I was given an appointment wi ... more

Rude and unprofessional service. Been served by John. Had an appointment to open a bank account. Arrived with all the requested documents but still he asked for more. The ... more

Had a great experience at your Swansea branch last week, I was served by Joe and he was very polite and helpful! Great customer service I can't recommend enough.

Very good service . Staff were pleasant. Very good loop for hard of hearing which always helps

Always at hand to help. Friendly people. Highly recommended! Keep up the good work.... especially Dan and Sarah from the Haverfordwest Branch. Xx

10/10 I have visited this property on numerous occasions and I can't recommend it enough.