Cardiff, wls Banking Services

Very dedicated staff

Great experience overall, fast and efficient service. Gillian was so helpful, thank you so much :)

Normally a bit of a wait but plenty of counter staff who are very helpful

An excellent, efficient and professional service with friendly and helpful staff. Cannot fault the service they provided. Highly recommended.

I always use these to change currency as yet to find a better rate. The girls working there are always very helpful and friendly.

Positive: Professionalism, Quality, Responsiveness, Value

brilliant staff very polite all the time

Nice customer service

Extremely helpful staff when I can get there but working 6 days a week and starting before 9am & finishing after 3.30 is pretty hard for me to get to the bank

Good bank to be with since 2014.

Excellent staff, always a pleasure to deal with & more than helpful.

Busy but slow serviceman normal for this branch, don't go trying to takenout largecamounysvof cash as they don't give it to you you need to make an appointment with them ... more

I went in to transfer money to my solicitors. The team were very helpful, especially Deb who was lovely. Even with a little hiccup they were able to fix it and it didn't ... more

If you visit taff Street in pontypridd, make sure you don't park in the bays outside w h Smith unless you have a blue badge as they are disabled bays. There are no marki ... more

Dreadful customer service, completely lost touch with reality. Avoid

Ridiculous to be closed on a weekend what if people like me are working all week and can only visit on a weekend?

Took an Asylum seeker friend to the bank to open a bank account. According to the staff he cant have a 2nd bank account when my self have 3 bank account. Disgusting attit ... more

Very beautiful building design and look good views

Staffs needs to be accurate while providing informations, I went through some situations because I misinformed by the staff here.

Always pleasant counter staff. Quick and efficient. Shame the bank closes very early at 2:30pm is a downside!

Try to get hold of someone is impossible im not with HSBC my mother was . She past away and trying to close her account should be simple enough but no . I've been in twic ... more

We have banked here since it was the Midlands bank.The staff are always welcoming and ready to help We should be grateful that we still have a branch in Penarth with all ... more

Good experience buying USD for our holiday. Good exchange rate, a good selection of denominations, and a quick visit.

A bit shabby inside, but the service is friendly and the team were very helpful.

Shambles if you need to contact by phone. Always get through to a central bureau, and experience delays and quizzing. Very frustrating

Virgin Money, The Cardiff Branch has telephone numbers all over Google none of them are not connected. Cardiff does not have a Phone Number you are supposed to connect vi ... more

Just a note of caution if you are thinking of selling your gold jewellery. I'd advise you to visit several gold buyers to check if the weight and value are similar so you ... more

Welcoming staff. Wheelchair accessible but no disabled parking within town centre except outside W H Smiths which is always full.

Highly recommended bank, extremely friendly and helpful staff (Every time). I am glad I made the decision to open an account with this bank.

The Bank of England looks like a very solid institution : ) and you'd hope so! But it really must do more to help with the green recovery and to Build Back Better afte ... more

They told me to be there at 13:00,i came 15 minutes earlier and was waiting for more than an hour.Then when it was already 13:20 they told me i came in to early and she i ... more

Excellent

Taking too long to answer calls cant wait to move banks

Excellent service by HSBC himan Singh Rana given us fabulous service,he is very nice person in the bank, thanks

The staff needs to be more clear in the information they give. Two days back, they asked me to come yesterday. On visiting yesterday, I was instructed to visit today. I ... more

This is the closest branch after closing Rumney. They close at 4pm when the earliest I finish work is 3pm, and I drive NO WHERE TO PARK. This is a service industry WHAT S ... more

One of the worst I've been to. Absolutely impossible to park anywhere near there, not accessible at all. Staff standoffish. Inside looks dirty and messy. Last three times ... more

Not helpful at all

Visited this branch of Nat West on a busy Saturday morning. I had a problem with my debit card which had been blocked from making online purchases. The service and suppor ... more

I was served recently by Andrea, who assisted me with deposit and her proactive assistance on savings helped me save and get a lot better interest rate than I currently w ... more

Called in to day and saw a lady called rybin very helpful as she helped my wife and I a real nice person nice to have someone like rybin to help you well done 1 ... more

Why does it seem that the Pontypridd branch is never open? Yiu do realise that some people actually work!!! I'd love to hear your reasons for the ridiculous opening hours ... more

Giving 2 stars due to the staff, would be less if not for them. Physical banks are vital to a community, but the big banks don't care about us individually, or as a commu ... more

Very welcoming and helpful staff when I opened my new bank accounts with this bank.

Excellent good to have a branch where I could pay coins into my account. In another branch advised to take to Post Office to pay in. Is there any wonder that the branche ... more

Poor service of on-line chat!!! That can only answer few questions only!!! I visited them to resolve a problem on contactless payment they instructed to access the chat b ... more

They are driving me mad: promises and commitments followed by no action, I recommend you all to choose another bank.

Staff really helpful