Glasgow, sct Financial Services

Good all round

Absolute joke trying to get through to this place. Could be an emergency that you need to lift money and they'll not answer the phone! Doesn't matter if you check their o ... more

Counter closes at 1400 despite branch being open til half 4. Some woman is then "helping" you use the machines, why doesn't she just jump on the counter and be actually u ... more

I went in to apply for a new account and they told me to go online like Ive been trying not getting anywhere and after I left the bank they locked my account even though ... more

There is no information regarding Easter opening times. Very frustrating if you need to visit the bank. Staff are fantastic in Glasgow branch but bank needs to be more pr ... more

REALLY HELPFUL! Having seen better interest rates advertised than my own bank, I called and made an appointment. Like loads of folk, I'd let my pennies stagnate in a low ... more

I sometimes struggle to understand finances/tax, etc - but Ken and his staff has always treated me with respect and patience. I have used them since roughly 2013, and th ... more

Not necessarily this specific branchs problem, but I would advise anyone steer clear of this bank in general. Worst customer service Ive experienced. The person at the br ... more

Po late opening, didn't open till 8min past, went to use the credit union, the girl on, didn't have a good manner at all, nicola, she said we don't open till 10am thought ... more

Waiting times here is a complete joke. Always one or two staff members at counters. Not happy at all or impressed TSB came at 14th place this year. Starling bank being Nu ... more

Sana not friendly at all. Got an appointment for Saturday hope someone nice I am going to deal with.

Critical: Professionalism

Please beware this bank is charged with money laundering crime in USA and fined heavily.All the payments we do from bank were held weeks due to their money laundering iss ... more

Shah Jee and his team hard working and very professional

put a cheque in bank on Tuesday lady that took it said it would be cleared in bank Thursday. still not in the Friday called to be told there was nothing on computers that ... more

Hi this man very rout he rap off people he don't know nothing about accounting please don't go there to make problem for yourself he just charge me 200 to remove my pens ... more

What a disgrace. Good luck if you need to withdraw funds. You'll get them at some point. Just not when you need them. And advice given is dependant on who takes your call ... more

staff asked my mom for personal details including address and dob, before giving a rate for money exchange. she refused to continue with purchase but was told her details ... more

The only thing they good at is taking your money. Unprofessional service. I've asked several time what could I have done better in order to simplify their job and there w ... more

Went there to ask an important question and they gave me incorrect information. They told me there would be no charge for a service then I checked online and discovered t ... more

used this company for years paid them hundreds of pounds and they screwed me over now sitting with a taxs bill for 159 thousand do to this companys dodgey handlings would ... more

They are making it so so so complicated just to speak to them over the phone OMG had to wait 30 min

Joke of a place ,3 times i had to tell them i wasnt using self service ,then i was told they didnt no when the check they took from me would be in my account, just do you ... more

Dreadful customer service - employee was very unprofessional on the phone call and did not resolve my query.

You should update the opening times, its shown as open 0930 to 1400. Travel into city and its closed !!! Whats the point of advertising that the brach is open when its no ... more

Provide little to no support for front line workers from home. Antiquated systems. Often need to wait up to 15 mins just to speak to someone who can help internally. Avoi ... more

Lied during recruitment. And the way they do business is highly questionable. Do not trust anything they say especially if they're trying to recruit you.

Was in to set up mobile banking, faultless service & the staff members were patient & professional to run a couple of oldies through the steps to set it up.

They are worst.. Please Record their calls.. they do lie A LOT

Efficient for everyday use as payment and good free MasterCard card. And really efficient the day I've lost my card to send it a new one. But unfortunately not possible y ... more

I have been going to this Marks and Spencer Bureau de Change for many years. Today I went along and I showed them my driving licence and my passport and I even gave them ... more

Popped in here to open an account and the girl told me to do it online. Just lazy ignorant staff. Opened an account with tsb in shettleston who were happy to help.

Used to be a great place with good customer service but since Rathbones took over Spiers and Jeffrey they are only after the higher end investor and don't give a DAMM for ... more

Critical: Quality

The ATMs are open but the branch has a sign up confirming that it is temporarily closed

scam company. every time you call me i will send you bot voip calls. greetings from greece idiots.

They don't seem to answer the phone. I have been calling for two days. And when I say two days I am referring to total minutes and hours. I'm wondering if it's an actual ... more