Nottingham, eng Financial Services

Needed to wait a month to get a bank statement. Lots of back and forth with online calls and bank visits.

Usually there is a long queue so wait time can take ages. But today, since they have opened more counters, wait time wasn't too long. Thanks Nathan again for the help wit ... more

I have never been self employed before. I trusted this company. But unfortunately they have cost me so much money due to no contact. Yes we have had a rough year with COV ... more

Positive: Professionalism, Quality, Responsiveness

ACTUALLY FOUND SOMEONE WHO KNOWS WHAT THEY DOING,WOULD RECOMMEND, NO MESSING THEY JUST GET ON WITH THE JOB

Fantastic bank

Critical: Professionalism, Quality, Value

Pleasant helpful staff. Nothing is too much trouble.

First class professional friendly service. An excellent Allie in all things money and Tax. Andrew Smith has been advising me for over 15 years and he hasn't steered me wr ... more

Deposit machine doesn't work as usually. The queue is huge inside. As usually

Good services friendly staff

No stars. What an absolute shambles this branch is. I know it's closing down but really !!!! Waited 45 minutes. 1 miserable looking cashier working. Husband waited same ... more

Place is terrible now, the bank is ruined, most of the staff go out the way not to help you, good luck getting to the counter to see someone, after 25 years of being a cu ... more

Excellent staff

Diamond Financial are very good , I've been using them for a long time & would highly recommend them

For the first two years with Lynsey everything went well, in 2019 however she started being slow to respond to emails, I couldn't get through on the office phone (mailbox ... more

Haven't been in there yet but it looks OK.

Positive: Professionalism, Responsiveness

Never enough staff waiting for good 10 to 15 minutes to be seen! Unless needed otherwise I wont recommend it!

A pleasure to work with. Super helpful. I highly recommend.

Positive: Professionalism

Got sent home (which is miles away) to apply for child's bank account as apparently its easier. To do so and find the online application then tells me to take ID in to br ... more

This BEESTON branch seems to be closed more often. Is it closing down completely.

I went to as help to change something what i was not able to do online and they wan not help me at all im so disappointed

Had a horrible experience. The person who saw me, a manager, he spoke to me in an extremely rude and condescending manner while explaining me the new bank account details ... more

Whilst not unique to this remaining branch a further example of the specific ways Barclays are grinding their individual non corporate customer base into going elsewhere. ... more

Refused to increased my credit limit though I dont have missed payment and I am owning 2 cards from them. Making their customers unhappy and unsatisfied

They always do their Best for me, my only concern is that they are not open when I Need them but the earlier closing times have been arranged by some head office bod who ... more

The bank is never open for students. It opens after every student is in school, and closes before they get out. It's closed on both weekend days so it is literally imposs ... more

Poor service

Terrible customer service, apart from waiting an hour to be spoken to, the girl we saw re opening a new account was so rude, she never even spoke, I had to ask her if sh ... more

Massive queue about 15 ppl wanting 3 staff..VERY SLOW

Just received a bottle of champagne and chocolates, and a note wishing us well in our new home, Long Eaton branch staff very dilligent, professional and friendly, whilst ... more

Arrived to collect prearranged holiday money to be told the exchange would not be opening, come back tomorrow. Disgusting service will not use again.

Had the worst experiences over phone and on app trying to log in, multiple times. Went into this store expecting it to go badly after reading the single star reviews but ... more

This firm have very little customer service experience and deceived me as to how they were actually going to help me. Service below par. Do not use this firm.