Capital One (Europe) plc

Apr 28th, 2023

Refused to increased my credit limit though I dont have missed payment and I am owning 2 cards from them. Making their customers unhappy and unsatisfied
Mar 12th, 2023

Would urge anyone to stay away from these thieves, had various fraudulent transactions on my account. Reported it to them and theyve taken the scammers side. Reported the matter to Action Fraud whove confirmed its not the first time Capital One has done this, be aware and exercise extreme caution when taking out one or more of their products. Ive cancelled both my accounts with them.
Mar 9th, 2023

CAPITAL ONE - NO PROTECTION OFFERED UNDER SECTION 75. AVOID THEM TO BE SAFE. CAPITAL ONE failed to give me any protection under Section 75 of the CCA. They blatantly disregarded all of the evidence I provided them with a 649 Section 75 claim. They offer no consumer facing customer service for Section 75 disputes. You are stuck in a queue and have to wait until they decide to email you back then if you're not happy they throw you out to the Financial Ombudsman. Their senior management staff will also igore and fail to reply to any letters you send them. Their staff make promises which are not kept such as promises of call backs which never happen. Capital One are not fit for purpose and lack any duty of care for their customers.
Jan 23rd, 2023

I applied for a 0% balance transfer credit card through Capital One and it's the worst mistake I've ever made. After being stated as "pre-approved" and being approved through the online process, all I got from this company in return was an incorrectly applied CIFAS VM2 (Victim of Impersonation) marker on my credit report. The application was initially reported as potentially fraudulent, but even after going through the process to confirm it wasn't, there with no formal communication telling me it had been declined. Very poor and now this CIFAS marker is on my credit report for 13 months, even though there was no impersonation fraud. It's going to cause unnecessary delays with future credit applications thanks to Capital One.
Oct 2nd, 2022