HSBC

Terrible customer service, apart from waiting an hour to be spoken to, the girl we saw re opening a new account was so rude, she never even spoke, I had to ask her if she was playing Solitaire on her laptop due to the ignorance and lack of ANY conversation. She would not make eye contact with us, so cold and unfriendly. Her name was Gabriella I think, she needs some serious customer service training. Shame on you HSBC, get your front line staff trained properly ASAP
Apr 26th, 2023

Since West Bridgeford branch has closed I looked up Google and found this HSBC branch at Beeston. But be warned, when I arrived and looked for a counter to make a deposit I was informed by a most unhelpful person on an information desk that Beeston is a cashless bank. Yes you read correctly, a cashless bank! Without a bank card you cant make a cash deposit also no coins can be deposited, even for a business account.
Feb 2nd, 2023

My daughter tried to deposit money into her account accompanied by her Dad. She was told by the rude woman on the desk that there were no cashiers working and to use the machines instead, and only to deposit notes, not coins. The machine would only accept one note at a time and when the final note was inserted the machine malfunctioned and did not return the cash!! An employee opened the machine to return the money and said that no deposits could now be made as the machine would have to be fixed. She ended up using the post office to deposit money the following day.
Jan 13th, 2023

Please note, this is now a digital services branch, so there are no counters, just machines. The nearest cash service branch (with counters) is in Long Eaton, and the nearest full service branch is on Clumber Street in Nottingham.
Jan 6th, 2023

Unimpressed: front podium lady was quite rude and dismissive of both my request and the person in front of me. This is not a bank anymore. Theres a podium/ reception, a few booths where u can talk to advisors if there are any and a row of cash machines. Probably about to close so we can all wait hours in a phone queue or talk to a robot on live chat. No thanks
Oct 7th, 2022