England Eye Care

Been going for a few years and always get exceptional service. Recently took my 4 year old for her first test, all the staff were great with her. New glasses arrived quic ... more

Absolutely fantastic service from the team here at Hoveton. Sincere thanks to James the optician, James who carried out the tests and helped me choose the frames and lens ... more

Very friendly and helpful staff, everything works smoothly. No long waiting time.

They value and treat white customers better, which is a crazy thing to do in 2023.

I went there a meeting and the customers service was very unhelpful and moody I spoke to an overweight pink haired unstable lady she didn't even know what day she was in ... more

friendly staff. plenty of glasses to choose including designer ones.

Professional with a relaxed atmosphere

Iv been with this opticians for 23 years. They have always been very kind and polite.. I was most disappointed and pretty upset today for how I was spoken to over the pho ... more

After many years buying glasses from a cheaper supplier have found a supplier that makes sure that my glasses fit properly and dont need me to keep pushing them back in ... more

Poor service, the manager looked down her nose at me and my child. They refused to repair his first broken pair received on the NHS and never bothered to explain the NHS ... more

So I come in this morning I had no appointments & I wanted to try get contact lenses. Tom was lovely and said he was free instead of booking me in and waiting nearly a we ... more

I was served by a member of staff named Aysha. She is extremely helpful and polite and nice. I was there for first time for eye test. She made me feel comfortable and h ... more

Love my new glasses they fit perfectly. Also new sun glasses are brilliant. Thank you Chloe for your help and advise on taking time with me to choose suitable styles.

Good service.

Friendly knowledgeable amd helpful staff, did a great job, very satisfied with glasses, will be back

Absolutely amazing and friendly staff!!! My daughter couldnt get to an appointment, and I went in on an off chance and they were all so helpful. Saw her straight away wit ... more

Very good xx

Friendly and professional service from a first class team. All the staff were extremely helpful and I am very pleased with my new glasses. I would not hesitate to recom ... more

Welcoming assistants, very attentive and professional. Well stocked shop with an abundance of variety of glasses. Good location. Highly recommended.

Very helpful member of staff as my frames had broken, found matc swapped lenses and bingo! Result!!!

Very helpful and good service

Always go for my glasses saved 120 on 2 pairs of verifocals one of them sunglasses

After having issues with my local opticians I followed a recommendation and booked an appointment at The Specs Factory. Great experience from start to finish. Duncan was ... more

CrP

Friendly, professional helpful staff

Very expensive eye tests and glasses. Not worth it, in my opinion. Prescription given was questioned by recent optometrist as it was way too strong. No wonder I have had ... more

A GOOD OPTICIANS SO HELPFUL THEY REALLY KNOW HOW TO LOOK AFTER YOU

Lovely staff,great cut....will be my local hairdressers...thank you ladies.

It's on fire

I had eye test July and they still haven't let me know my glasses have arrived no one answers the phone I've called loads of times.. Linda Newman

Unfortunately not the greatest experience or price.

Great service no problems at all

Good service for hearing aids

Highly recommended. Came in today with my uncle for his eye check & prescription glasses. The ladies at the reception were so helpful. The man, cant remember his name hel ... more

If your nhs voucher they exclude you from the discounts and try trick you into buying extras that you dont need. Disgusting

Very bad not good

Optician was quite rude and seemed to be in a rush. Not very helpful. The staff werent pleasant especially a Chinese guy

I went into this optician because my optician is far away and I had damaged my glasses. They were so kind and fixed them for me no questions asked

Awful services, won't tell me how much my contact lense check would be before i book in. So bizarre! They have so many different opticians its ridiculous. The reception l ... more

Friendly staff and good service

Great spectacles. Comfortable and good for the sun.. Thank you. Fiona Wrigley

Very professional service, relaxing atmosphere, very helpful, ended up having a right laugh. Would definitely recommend.

Nice lady on reception very helpful

Best optician on the whole road. Gave me an appointment at such short notice. They helped me pick out glasses and were very helpful. Best optician ever

First time with specsavers and would definitely recommend them. Lloyd at Diss branch was fantastic. Very professional and service was excellent. My glasses are great. ... more

Highly recommend 5*****

I was very pleased with the professionalism and level of service I received. All staff were very friendly and the optician was very informative, thorough and discussed th ... more

Although the optician did a thorough job with my sons vision. I think he needs to be better at the way he phrases how he explains things. The way it was explained it made ... more

Great