Bristol, eng Financial Services

Awful customer service. Payments take hours to arrive into the account. Was charged a fee of 3 for my account that opened 2 days previously. Sent money into my account b ... more

Too many security codes on online apps. They are closing all their local branches so share holders make more money and we have no local bank. Staff in the bank very pleas ... more

Patient staff, very efficient.

Get here early ,to avoid queue

very unhelpful staff, seemed to be being purposely difficult insisted on bank statement from another bank as proof of address, had a payslip on me aswell as hsbc card and ... more

utterly appalling customer service i have been a customer for 12 years and recently an idiot purchased something for me online and could not wait for it to arrive. It has ... more

Ryan from this branch was wonderful from start to finish. Great customer service and so so helpful when I was dealing with issues on my account. I didnt have much dealing ... more

Definitely wouldn't recommend

Critical: Professionalism, Quality, Value

Worst customer service I have received! Will be changing banks asap

Excellent service from George and his team. Have always been able to advise me well, and in a timely fashion. Would recommend without hesitation.

Great service, very efficient, I'm pleased with them.

Critical: Professionalism, Responsiveness

I've just visited HSBC Kingswood to enquire about a product, and was advised by Toby. I found Toby to very friendly, professional and helpful. Then Adrian opened the prod ... more

Kate and the team have been a delight to work with over the last few years. Everyone is extremely helpful and they aren't afraid to go the extra mile when helping with an ... more

Leigh was extremely helpful and professional! I had to make a large bank transfer and he gave me really great advice and showed me how to use the NatWest app on his phone ... more

Excellent bank. Friendly helpful staff. Easy parking. The best bank I've ever used. Top marks to Simon for his advice and help in resolving an issue for us; his communica ... more

Has Citizen Khan moved from Birmingham to Bristol? I witnessed a member of the public ask the Polish employee to remove her car blocking the pavement. She refused and ret ... more

Very helpful young lady, cheery and professional. Explained the buy back too perfectly

Why stop printing the copy of statement on the machine, why waste my time, why make simple things complicated.

Terrible customer care can not get answer for 3 days so cancelled direct debit bet i get call back now terrible service avoid at all costs

My favourite second bank. Good opening hours and competent nice staff. No need anymore

Visited branch this morning to report a scammer purchase. So far so good. My card was cancelled, and was given a number to call for the fraud dept. Number proved to be ... more

Don't open a virgin money account. Terrible customer service. They have a technical issue and have locked my account. I can't make business critical payments and they tel ... more

Have used this shop to purchase gold chains (a couple at a time for family). Went today to sell some scrap (to me) rings etc, quoted silly price as I would rather walk aw ... more

helpful staff

Good, local post office. Staff helpful

Ask the 17,000 clients of SVS how these incompetents dealt with their case and then you won't make the mistake of doing business with them. They don't deserve the one sta ... more

So slow, during the pandemic you can cut them some slack but they just take far too long. 5 people queueing outside took over half an hour to be served.