Virgin Money

Don't open a virgin money account. Terrible customer service. They have a technical issue and have locked my account. I can't make business critical payments and they tell me nothing they can do! Beware do not open an account with them
Feb 3rd, 2023

App is like fort knox to get working. Borderline unusable
Jan 21st, 2023

Went to open accounts, was told that I didn't have to correct documents Despite having an email from a person in banch on what to bring. Was then sat down in a room with a phone speaking to someone in another branch who had to set the account up as Bristol doesn't have an 'account opener' I have no idea of the actual useful function of this branch and would be amazed if it is still open in 6 months. At which point I'll have to go to Cardiff to sort out withdrawing money from a savings account. No wonder virgin money have a terrible customer service rating as a business.
Dec 3rd, 2022

Offer competitive rates. However to open some accounts, you have to do it in store. Its so unfriendly that the stores only open on weekdays. The store never picks up the phone. I requested to book an appointment online. I got a call back several days later to tell me its all been booked and I have to wait for over a month for the next available one. I then chased for the next available appointment via email and so far two weeks past no update. How difficult can it be to book an appointment? And you dont need specialist trained staff to open a saving account so whats taken so long?! Awful service!
Oct 29th, 2022

Staff here are very friendly and helpful in sorting out your problems, first class service with a smile.
Oct 11th, 2022