Stoke-on-Trent, eng Doctor

Pleased with the doctors, receptionists and other staff, just a shame there is nearly 3 minutes of messages before you are in the queue when you phone.

I started seeing Dr Richard Aw as my GP about a month ago. I've found him to be patient and very pro-active as a matter of fact I am happy to stay in the catchment area t ... more

Had my first smear test today with the lovely nurse Rachel. She was very reassuring and friendly and took the time to explain what my smear was all about and why this was ... more

Always got a great service with this surgery. Compassionate, empathetic doctors and staff, very easy to get through to and you can get an appointment very quickly.

If you fall within the small area that this practice covers dont hesitate to join them. You will not regret it, so helpful and caring. We moved into the area 3 years ago ... more

Called to make an appointment and was informed that Id been removed from the surgery. No explanation, no informing me of the fact just that I was unable to then make an a ... more

Helpful and good communication

I had the unfortunate experience of Kelly Waldron doing a nerve conduct test..awful sadistic women. Even warned me I won't like it. Tried her best to hurt. Horrible

In this center I came across an absolutely not-so-good doctor, to who I repeated three times what my simptoms I have, and he prescribed me a drug that not only would not ... more

The best GP I've had so far! Very kind, attentive and respectful staff. The doctors are helpful, understanding and always take their time to answer any questions or conce ... more

Receptionists have always been friendly and supportive and I have felt listened to and any issues acknowledged by both reception and doctors on every visit.

Didn't wait long very pleased with service.

Always found Dr Surendran to be polite helpful knowledgeable and empathtic

Getting worse, total mess. Receipt staff rude except one Ann is very helpful But Gill is very rude

I called at 0801hrs had to listen to a recorded msg for nearly 2 minutes to then be informed that all lines are full to capacity and I should call back later the call was ... more

Good

Always answer quickly and very helpful and the staff are helpful too

havent been able get in touch in the past

Lovely receptionists and always get seen or telephoned by a nurse or a doctor.

Again Im here no pills I orderd a repeat 2 weeks ago they said it would be with my pharmacy do you know the risk of skipping epilepsy medication???? Do I not have rights ... more

I have been a patient at this Surgery for many yesrs&they services provided are excellent.The reception staff are always so kind&helpful,the nurses so patient&understandi ... more

To be honest i am not registered whit them.. Thankyou god But my wife and my 2 daughters registered white them And. Start from booking appoitement s to Recpetion and serv ... more

Very friendly receptions

If I could I would to give 0 stars, absolutely useless, not acceptable!!! My son was 7th in the queue and he couldn't get thru, he was waiting over 2 h for connection w ... more

Horrific

Got an appointment through their messaging centre and was very pleased with the resulting appointment

They always hire the rudest receptionists

I wouldn't bother with these doctors every time I phone to make appointment for myself or my kids they all ways say they don't have any appointments I did phone up about ... more

It's a good place for a GP. The employees and doctors are very kind and attentious with you, they really care about your health.

I have telephoned the practice on two occasions over the last week and the telephone was answered promptly both times by Sandra. My enquiry and appointment request was d ... more

I dont know how a doctors can be so difficult, everytime I ring up and want to be seen theyre always fully booked, I ring up one morning and then they tell me to call the ... more

I wouldn't bother with these doctors every time I phone to make appointment for myself or my kids they all ways say they don't have any appointments I did phone up about ... more

Pathetic services.... Never answer client's calls

Two hours waiting for someone to answer the phone then cut off , awful

The staff are very helpful.and friendly

Why have you got ring for appointment at 11.00am to been on phone for 45mins or more to be told no appointments left.My employer is not happy for me to be on a phone for ... more

Great lady Dr today room 21. Thorough. Easy to talk to and asked lots of questions. Reception staff were helpful and polite.

The receptionist wasn't very polite and refused to put me through

Receptionists are decent drs are good if you have problems that need treating they straight there for you can't ask anymore yes you have call on 8.30 for appointment and ... more

Waited an hour on the phone to book my son in for his jabs (which should be done automatically by the surgery) only to feign breaking up and put the phone down. Worst doc ... more

Avoid if possible

Cant get appointment,they say ring am 4 appointment no one answers .phone hangs up if there a cue .wats the point of being ther if u cant see a doctor. Useless .

Absolutely appalling place. Cant ever get an appointment and some of the reception staff are so rude! Actually told me "it's not important enough" when I needed to see th ... more