Liverpool, eng Financial Services

(Translated by Google) don't go 39.2 euros to get 29 pounds. HOW AWFUL (Original) No vayays. 39,2 euros para sacar 29 pounds. QUE HORROR

This all started 2 years ago, I went here to update my address and phone number and have a new bank card issued as my other one was naturally about to expire, After wee ... more

Hi this loan compony is awlful they been messing me about with my second loan application by saying they aint received my email with proof of my income if i could give th ... more

Critical: Professionalism, Value

Will not use it again

Waited so long I lost the will to live

Thanks all the staff are great

Even though it was busy, the staff was trying to make their service as good as possible. Claire is a great staff member and has excellent customer service skills.

Staff always very helpful

Very bad service,very rubbish service attitude! Never come again

Staff do not try b helpful at all very rude I was use lovley staff in Walton vale

Great customer service. Gemma & Lois were a great help at explaining and helping me set up my account.

Average high Street bank

The absolute weirdest of experiences. Having had to travel to Liverpool as it's the only Virgin Branch open on a Saturday for a few hours... I was met by a gentleman who ... more

What a joke need to transfer money states online 3.30 close got here at 3 to sign in the door saying closed at 2

I do not recommend.

Great staff helpful easy and convenient

Our Lloyds bank has become pretty non existent. Rumours awhile ago it was shutting altogether. Used to be open on a Saturday which was great if working through the week c ... more

Always Been professional and extremely help . I v been with them for years . Highly recommend

Very bad customer service and the atatud from the staff unbelievable shocking Zero *

A bank is a bank, since the update to layout I've found queues excessive and frequent. But all in all good and helpful service, the staff get the job done.

Was told on the website would re open the 2nd November due to covid but yet still closed ! Should make customers aware before they travel to the branch for it to be close ... more

Professional/ friendly and super efficient to help my business run the way it should do.

Straightforward ID check for opening bank account. Thanks.

I had a problem some time ago NatWest sorted it out

Do not use this man absolute joke of an accountant, keeps hold of your money for months and makes excuse after excuse. Stay clear!

Critical: Professionalism, Quality, Responsiveness, Value

Does anyone answer the phones or just leave them to ring out been calling since 10am an still havent spoken to someone

I think it is a disgrace giving Michelle Smith her job back in the union. she is jailbird for god sake.

Difficult to get through sometimes but easy enough to go to the physical building. Always helpful and pleasant staff

Incredible good service, I have to do 2 transactions and I did in les than 6 minutes, the customer service advicer was very Professional, well dobe

Critical: Professionalism, Responsiveness

I came to old swan branch this morning for an appointment with Julie. I arrived early this was no problem for Julie, she got right to the point explained how the bank a ... more

Liverpool have the worst staff in all there Halifax branches. Honestly no manners, no concept of friendly interaction. It's like your annoying them coming to do banking. ... more

Great idea. Easy access, very helpful

Rude and unhelpful staff to me and the person before me, Unbelievable, will never cross the door again. Disgraceful.

Now the best Barclays bank on Merseyside following closure of nearby others.

Efficient and caring professionals!! Miss Ellen and Al really know how to give all the attention we need!! in addition to the attention, they care about solving our nee ... more

It's closed! Boarded up yet listed as being open! Just spent a fortune in a taxi for nothing.

Do not use. Have to constantly repeat information and repeat unanswered questions. Asks for payments when they havent finished what was done. Unable to contact directly. ... more

Leigh was super friendly and provided amazing service!

Critical: Responsiveness

Had to go there three different days until I managed to get my money on the fourth day .They are full of excuses saying they didn't have just 150 to give me.

Very good

Disappointing service.

Critical: Professionalism, Quality, Responsiveness

When taking a loan with Provident you need proof of income ect to make sure you can afford to pay it back,your given all details in loan agreement and if your happy you s ... more