TSB Bank

This all started 2 years ago, I went here to update my address and phone number and have a new bank card issued as my other one was naturally about to expire, After weeks of waiting my bank card never arrived, so I went back and was told it was sent to my old address that no one had updated the system with my new details so again updates the system and requests a new card, again never recieved, I went back again and the same thing happened again, by this time I just gave up. I have had payments of 360 per month for two years going in to this account and I can't get access to it via withdrawal. I have to go through the rigmarole every month of calling the bank who have to transfer it to a different account. All because staff at this branch couldn't change some simple details, because they have failed to update my phone number means I don't have access to online banking. Is a joke to be fair. I banked with Lloyd's tsb before their split and they were great together but since the split they are both equally as poor , don't get me started on Lloyd's either. If you want a great bank that really do provide great customer service in branch and in telephone I would recommend santander. Only bank I've never had a problem with and if I do they are prompt in dealing with it.
Nov 24th, 2022

Very rude staff not helfull at all were shameful for a bank worst bank in uk iv been a bank manager for 20 years not saw any think like this
Sep 10th, 2022

Staff friendly but massive queue at the one desk they have open never answer the phone pointless having one!!!
Jun 14th, 2022

Very good service
Feb 4th, 2022

Very helpful staff
Jan 16th, 2022