eurochange Liverpool One

(Translated by Google) don't go 39.2 euros to get 29 pounds. HOW AWFUL (Original) No vayays. 39,2 euros para sacar 29 pounds. QUE HORROR
Nov 30th, 2022

I use the liverppol1 branch to send money by WU I always find the staff there highly professional, friendly, courteous, patient especially Kelly She's so efficient even if the system down or slow she's very helpful and goes an extra mile to help the customers like myself I cannot praise enough the person and the other staff as well , please keep up the good work. Many thanks Nuzzat
Sep 9th, 2021

I was unable to submit an online order for collection due to website technical issues and pop up messages stating the Wirral branch was closed all week, which kept defaulting to Liverpool One. I visited Liverpool One to ask them to honour the website rate, as per the advice of Ellie, Customer Services. Unfortunately, this was not the case, nor was there any advice that proof of identity is required when ordering online. Although a fairly recent addition to the Team, Laura could not have been more helpful. She also attempted to order online using my mobile phone and experienced the same IT issues, Wirral was not an option, irrespective of any of the available days. Had the order been processed, I would have had to return to Liverpool One with proof of identity. In her eagerness to resolve the issue, Laura telephoned Katie (?Katy), Manager, who used her discretion to honour an in branch transaction matched to the advertised online exchange rate. Dismayed with the initial website IT technical issues, I would only have awarded the minimum 1 star, and for misinformation from telephone Customer Service, 2 stars. However, based upon my first visit to branch, Laura's and Katie's (?Katy's) 5 star support and Customer Service, which was greatly appreciated, more than made up for the poor eurochange experience. A huge "thank you" to Laura and Katie (?Katy) for saving me another trip to eurochange.
Mar 15th, 2023

Jun 20th, 2021

Absolutely disgusting attitude and service the woman behind was downright rude with an appalling attitude Honestly get your currency at M&S these guys are amateurs who employ muppets
Aug 27th, 2019