Wales Building Society

Very helpful and friendly staff

Very friendly staff; always helpful and cheerful. Other businesses can learn a lot about how to treat a customer from them.

Lovely helpful staff

Such lovely staff in our Maesteg principality branch. All of them are so helpful and friendly. Well done all of you.

Staff are always very friendly and helpful.

I always tell my wife what a wonderful experience going into the branch. The customer service is exceptional from manager Mike to all of the staff. I'm not surprised they ... more

Great staff

Very small but friendly and personable bank.

Got there and they were closed due to the virus. I rang them from my car, to see if another branch was open and they invited me in and served me. Always find the staff fr ... more

Very nice polite staff here at mold branch. Unlike the branch at deeside where they tell you they dont take deposits over the counter and only at the cash machine outside ... more

Great counter service

Always friendly and helpful. First rate service.

I phoned for advice and had a Great response to all my questions. A very good service I highly recommend this Service in this pandemic.

Alway a good welcome

Great service

Friendly staff. Conveniently placed in Newtown. Highly recommend.

Always superb service in the Neath branch.

Great, friendly helpful staff. Adaptable when making appointments for consultations. Good place to save money. Better interest than banks!

Always helpful, very friendly and always smells nice

Top quality mortgage advice. Not sure if we will choose but compared to the other mortgage advisors we have seen these have been the best to date. They keep to their appo ... more

Very helpful and knowledgeable staff at Mold branch!

Great service for a project to build an enclosure for a hot tub, flexible and willing to help - at a decent price Definitely use them again ! Thanks

Okay, so I had some customer service in branch a couple if days ago that was far from satisfactory and immediately posted a ranting review on here. Principality (the Wre ... more

Today I went to use the cash point outside The Principality and it is absolutely filthy. How can you expect your customers to use the machine? Disgusting, especially with ... more

Staff are helpful however a small club cannot hold an account here unless there is a minimum of 2500 in the account.

Friendly staff. I do hope this branch will not close. I have been impressed with Nationwide as a bank.

Walked into the branch for the first time yesterday, and today I walked out with a current account bring set up and everything being moved from my bank! Extremely profess ... more

Very friendly and helpful staff.

Very good customer service.- But the sign over the shop lets the company down and the rest of the street. Please, head office arrange for it to be cleaned and the shop fr ... more

My lady friend trusted her money to Nationwide only to have it stolen from her account, Nationwide know who's stole 728-30 from her account but refused to help her out no ... more

Trying to open a bank account for my sibling and Nationwide keeps changing their mind on what they want from us. We emailed the university to get the letter the bank want ... more

Absolute nightmare when they block your card for no apparent reason and leave you stranded at work with no alternative means of getting home again.

Nice friendly team but it's very disappointing that Nationwide no longer think it important to open on a Saturday. For those of us who work all week and don't live locall ... more

I have been with the principality for a lot of years and I have not had any trouble with them they r ALWAYS easy to talk to and always helpful

Always pleasant, friendly and helpful. What more can you ask for?

I have never had a problem when banking money, I have been asked to use the cash machine and staff have always been very helpful if you are unsure what to do. I understa ... more

(Translated by Google) We switched everything from barclays to Nationwide without any trouble at all. The staff were amazing with us, helpful and patient through the whol ... more

Kind helpful efficient lady showed me how to speedily bank checks without entering bank . Most impressed , thankyou .

Great staff here

Very welcoming, nothing seemed to be too much trouble for them. Friendly and efficient service, they dealt with my request in a positive manner. A real pleasure to visit.

Brilliant

Staff are always very helpful and friendly. Glad I made the swap to Nationwide!!

Brilliant staff and customer service. Had the patience to help when we had difficulty in funding a savings account because of a technical error online. The presence of th ... more

Easy to park close by and staff are helpful and polite with day to day stuff

I would like to say how we appreciate the service we received today at the Porthcawl Branch. We saw a very polite young man and took the trouble to answer ALL our questi ... more

Very very kind staff, very helpful. A woman came in while I was there and said it was cold so the staff turned the air con off for her! Staff are kind and willing to help ... more

The staff there are impeccably rude I went to go get money out of my book that my nan had set up for me from when I was little, the lady that served me was rude enough to ... more

Very helpful

Lady at the bank has told me I can't pay money over the counter anymore. I have to put money in using the cash machine outside where you could get mugged. I dont think na ... more