Nationwide Building Society

Trying to open a bank account for my sibling and Nationwide keeps changing their mind on what they want from us. We emailed the university to get the letter the bank wanted, got what the university knows to be the correct letter and the bank still isn't happy. We've been obstructed and messed about at every turn and I recommend you open a bank account ANYWHERE else. Unfortunately Google won't let me give 0 stars
Oct 27th, 2022

Just called in today, to familiarize myself with what will be my Local branch, as my existing accounts are transferring there to Nationwide, this Monday, and wanted advise on setting up accounts and investments. All of the staff there attentive, knowledgeable and very helpful. Also the new account has been set up online and post, without a single hitch, I didn't know service like this existed anymore, It appears to be, here, at The Nationwide, Banking now, im a Happy Bunny, or will be on Monday.
Oct 1st, 2022

Very helpful staff and very welcoming
Jun 22nd, 2022

Mar 15th, 2021

Worst customer service experience that I have ever received. Was informed, even though I have other accounts with Nationwide as well, that Im not to come into branch again because I had opened my account online. Therefore was not privy to service. If Im a customer of a bank I should receive service regardless. Some things will undoubtedly require in person service. Complained to the supervisor who disagreed that the teller wasnt rude for telling me to handle it myself in the future. Then complained further up who also agreed with the branch manager. So Ive arranged to switch banks. Yes banks are all going online but a customer is a customer. If Im not a customer then I will go to somewhere that offers service both online and in person. If there is a customer standing infront of you then you serve them, dont tell them they arent supposed to get served. Certain they wouldnt treat a millionaire this way. Had the complaints department patronising me with: Im sorry You felt that way meanwhile disagreeing with me that the teller was not rude nor the supervisor even though they were not there. Im so glad that they are sorry i felt that way instead of addressing the tone of their staff or attempting to make changes to the policy of having an account that they will refuse a customer in person service on. Customer service without the service. The monitor on heres response about not explained to me clearly Is unacceptable. A customer is a customer. Send my review to your policy team and consider reviewing your customer services provisions or lack of! Absolutely delightful that the response to my review places the blame of poor or lacking customer service and bad tone on me versus the teller, branch supervisor and the actual prison by nationwide of an account that offers no service. Bizarre stance. As Ive mentioned I have other accounts AND Im one of your customers and customers receive something called customer service. I have money at your financial institution so I get service. Its how it works.
Jan 26th, 2023