Northern Ireland Financial Services

Aoife was so helpful and pleasant made the experience very easy and will defo return as the staff are very professional.

External cash machines didn't work. Had to go in when the bank was open and opening times are terrible.

A great place to save and the staff are always accommodating

Excellent services and very competitive rates

The staff are brilliant. They are so helpful

Great rates, efficient service.

Great service , great rates , lovely friendly team

Was in Santander on Tuesday 14th Feb 2023 tho they were having technical problems the service was excellent very professional and friendly thankyou

Ive been with the Halifax for years its a great bank nothing is a problem. Ann telford was amazing nothing was too much trouble for her

Excellent Accountants - very helpful and professional.

Not really sure how they can justify opening from 1000 - 1600. What use is a bank that closes well before most people finish work and open after most people start?

Few branche,s left,closes for lunch,poor opening hours

Called round on my lunch break to find a badly written sign on the door saying "closed for lunch". It's obscene that a bank would close the only time people can get out o ... more

A good bank

It's a bank

Terrible service takes a long time and the attendants who work at the place look at the customers' faces in a bad mood and lack of education and never solve your problem ... more

Lots of help both in branch and on phone and to put a face to your talking to online or in branch great job. But keep remembering this its not peoples fault its the well ... more

More interested on showing you to a machine, then when you get to it its not working! Whatever happened to actually talking to someone

I tryed help my family member with her bank account for online payments- her account been blocked twice in one day. We had phoned earlyer it get put on her account she h ... more

Critical: Responsiveness

Excellent Bank

Only use cash machine here . It issues bank of England notes and 5 notes . Worth remembering if you've 9.99 in Ur account the day before pay day!

Worst bank I have ever dealt with. I brought them my money and they are doing everything they can to delay opening my account. They wanted to arrange a meeting to open ... more

Popped in today to exchange some euro- was coming in at nearly 25 less than another local exchange, then the fella said I can do you another half rip off merchant

I have been with this bank for more than 4 years, but I am thinking of leaving after multiple unpleasant experiences. There are a few nice workers who know what they are ... more

Takes them ages to deal with one customer and all of the chatting isn't helping with the time issues. I'm glad I'm moving to ulster. Now I don't have to deal with them an ... more

Awful place. The only Santander branch open in Belfast (UU branch is closed temporary). Always queues 10 to 20 people long when I come here. Always loads of staff milling ... more

bank machine always broke

Poor opening hours don't make allowances for people that work 9-5 Monday to Friday.

Was with them a few years back for a small business. Paid them to do our payroll, taxes and VAT returns but they constantly made mistakes. We miscalculated your last VAT ... more

Great facility and staff very friendly also, wouldnt listen to that other clown Denise the mute

Local bank with friendly staff and a handy ATM outside the branch.

Lovely people, amazing atmosphere

My wife had an IVA with this crowd and they harrased her every year to update details of income etc yet when the IVA was completed they took over 9 months to register the ... more

Unfortunately unable to give a zero star rating. Disappointing correspondents with owner during a chance meeting in a public place

Anyone else feel as though, 420 *euros* exchanged to 348.61 stirling is a bit of an absolute rip off...?

I tryed help my family member with her bank account for online payments- her account been blocked twice in one day. We had phoned earlyer it get put on her account she h ... more

This place is a joke. Have been trying to get account sorted out from 2021 to change signatures. Asked to speak to manager. No luck. Will have to end up going to financia ... more

You will wait in the queue for ages, one cashier only working slow. If you need to do something in branch get ready for at least 1 hour standing there before will be your ... more

Counter staff unable to deal with blocked card, had to call their main phone centre and ask to be put through

They wanted 4 pounds servuce charge for exchanging North Ireland pounds to British ones. That's the top of dishonesty.

Really helpful staff who sorted out my online banking issues. Quality service.