HSBC

I have been with this bank for more than 4 years, but I am thinking of leaving after multiple unpleasant experiences. There are a few nice workers who know what they are doing, but most of the workers are totally incompetent. First, my saving account was closed without any notice, saying that I haven't provided a piece of necessary information when it was discovered later that I did. But they couldn't restor my account and I had to do the whole process from the beginning. Which took additional time and impacted my saving amount. Another time, I was verbally mocked and abused by the worker at the branch and complained about it to the manager. The manager refused to investigate or to do anything about it, saying that it was my fault and taking the side of the worker. Such an experience! Never imagined that I could be treated like this in a bank. Also, there were many times when workers forgot to mention important piece of information, which was very important and could have changed my decision. Incompetent workers and managers that do nothing that clients would have better experience.
May 1st, 2023

Friendly and helpful staff Nice environment
Mar 27th, 2023

Service is poor, managent is a joke. wasting time, changing bank is the best option.
Jan 12th, 2023

Card never arrived after over 2 months of trying to get a card sent. I was told a card was sent the second time I contacted someone. The next time I called they said the card was never sent and told me they guaranteed my card would arrive within five days. Its been two weeks and it hasn't arrived. That's about two months I've gone without a card.
Dec 31st, 2022

Oct 22nd, 2022