Tyneside, eng Elder Care Services

Unfortunately my dad I there with dementia heartbreaking to see but staff are amazing in there friendly and caring need a medal what they have to do its clean and tydy

I work here and love my job

The most professional friendly staff i have ever in my life encountered. My brother is receiving the best care . The staff give patients and visitors a five star service ... more

Excellent care home

I was there to visit it is a lovely place aswell

My mother was in this wonderful care home last year. The care she received was first class. We also recently had my father-in-law ( Bob Watson ) in this care home to look ... more

I have worked for Ryton Towers as their Administrator for nearly 1.5 years. I love my place of work. All staff are absolutely brilliant. Wellburn Care Homes are the best ... more

Went on mother's day to visit my mother sent to wrong room. To be told your mother dead.and they walked away from me.

My Aunt is a resident at Hawthorn Court. This facility and staff are an absolute class act. They truly make a difference in the lives of their residents and those who tra ... more

Mum was out into here as an NHS winter bed for rehab before going home following a hip fracture. She was here a couple of days and I got a call to say she had fallen and ... more

The WORST home, do not EVER allow your loved ones to end up here. I could share some absolute HORROR stories about this home, like the time my dad (wheelchair bound with ... more

Really helpful

I visited here for a day as a medical professional ( Podiatry) . I was really impressed with the care and attention of the staff towards the residents.

shocking place to work management and staff do not work as a team and breech private and confidential information. I would never recommend putting my family in this home.

My relative was severely neglected here, she was submitted to the ferns as a respite due to a broken arm and yet she is now worse than when she arrived. She now has 'ungr ... more

Good job

My Dad lives here very happily. Lovely Warden who takes care of them. Lovely flats.

If it was possible to give no stars I would this is one of the places you hear about my uncle was taken there where they kept him away from family until he died he was ve ... more

Excellent home, staff very caring nothing too much problem, 5* food, staff.

Comfortable and friendly

Sheltered accommodation for the over 55's. On site warden, during working hours, intercom entry. On site laundry and lounge for residents. Visitor parkib at front.

This ain't a hotel, it's sheltered accommodation for over 55s. Nice place!

At the time of writing - June 2022, I would not recommend anybody leave their loved one in this home. They are understaffed, there seems to be no leadership, definitely n ... more

What a wonderful care home. Such lovely and welcoming staff.

Horrendous place. My mam came here for a 4 week assessment from hospital following a fall at home . She left hospital able to stand and walk a short distance. In here she ... more

Mum very happy there, glad we got her moved in before covid19 came along x x staff are all lovely mum likes to pinch the office girls chocolates ha ha

Starts of absolutely great then turns in to pure hell ! My nana started of loving it here and was so happy , but the true colours come out The care the management and the ... more

It's ok a bit out of the way

The management and staff were the most loyal caring compassionate friendly funny understanding salt of the earth people who cared for my mother during the whole of lock d ... more

They're looking after folk what else is better than that

Lovely clean comfortable accommodation. The carers are a credit to the FANTASTIC Managers Deborah & Dawn who are very professional extremely helpful and caring. They both ... more

Nice place

Lovely sheltered housing with great staff

There's soo much going on in this place that needs serious attention. I mean, I worked there in the month of October 2021 and the whole shift had agency staff with only o ... more

Dont live there but oray I will one day asap.

Very well run sheltered housing. Great staff. Good choice of well prepared meals. Clean and proffessional

Do NOT rent from these I live in a three bed semi I rent from BERNICIA can only use two bedrooms due to black mould and white mould all over third bedroom been complainin ... more

You better work A

Excellent welcome! So caring and personable...so pleased to have mum there!

Terrible staff.majority of staff has attitude problems eg rude, disrespectful etc. High rate of discrimination and racism. Everyone wants to be a boss. NoT A GOOD ENVIRON ... more

Rubbish

Does NOT accommodate wheelchair access, doors are heavy and spring loaded, NO staff onsite, Nothing organised for the residents.. APPALLING