Cambridge, eng Banking Services

The best way to send money abroad! They are fast! Secure! And reliable!

Absolutely useless. Over an hour and a half in branch after hours on hold to the call centre and still no further to sorting problem. They ended up just giving me the pho ... more

Totally unfamliar with service, bad attitude, no customer care at all. Left the branch with bad mood. Don't come to this branch!!!

The worst! Go with Monzo!

We had used the services of Money Mover for a number of years but after numerous changes of banking facilities they suddenly said that their new bank would not accept our ... more

Good customer service

Please dont waste your time! The most unorganised unhelpful bunch of people I have ever come across. They havent got a clue what theyre doing. Ive tried 3 times to open a ... more

Guy called Alex working at front desk was very helpful and efficient.

One of the best banks in the UK.

Visited Metro Bank on Cambridge High street yesterday. Mr Bolu helped us in opening an account. Brilliant service. Very well spoken and polite young man. Overall a good e ... more

Efficient and helpful

On phone with the branch: bad customer service.

They take commissions in store, the rates are way lower than they actually say on the website, total scam, avoid it at all costs.

Awful bank , staff try their best but the bank is never open

I finished the online application, got confirmed email from Lloyds bank that I only need to prove my ID at a branch. One staff from this branch was totally unhelpful and ... more

Good bank. Decent staff. Poor parking. If I am totally honest very dangerous parking. The traffic warden is linked into the shopping centre security. They are ex police a ... more

rarely open

Please put the real timetable it was closed when I arrived...

Rude and unhelpful. Hopeless customer service

Not Western Union anymore!!! Delete this place!!

It's broken, and won't be replaced in future.

Terrible customer service, massive queues and machines that dont work or have the functionality required to support customers. Disappointing.

I can only join to the previous two comments - not all staff but most of them are rude and behave if they own the place. One of them (an Asian female) is particularly rud ... more

Critical: Professionalism