Barclays Bank

Apr 26th, 2023

Terrible customer service, massive queues and machines that dont work or have the functionality required to support customers. Disappointing.
Mar 7th, 2023

Says it opens at 930am. I waited 5 mins and all they did was stand on the floor in a briefing. Great customer service!
Feb 9th, 2023

Rude staff and utterly disgusting service. I went to the bank to get certified statements, but both of the machines for this were broken. I was told to print the statements myself and bring it for stamping. But when I came back with the printed statements, the receptionist claimed that it was against their policy to stamp statements printed by myself. She offered no solution, ignored me and started chatting with others. This type of incidents have occurred multiple times, however, their customer relations team did not look into my complaint. This branch is hopeless. I hope its manager and receptionists will be fired.
Feb 6th, 2023

Absolutely useless. I should have read the other reviews first. During an ISA application over the phone, customer agent told me to visit a branch for a simple ID check, no appointment required. Upon arriving at this branch, greeted by the gatekeeper who said she didn't have the capacity to deal with this request today. Was told the appointment would take 45 minutes and as such needed to be booked ahead of time. Not sure she fully understood the difference between the basic ID check and a full account opening. Was interrupted while explaining and cut off with her attempting to repeat the same off-pat answer about needing to book an appointment. She did attempt to blame the phone agent colleague. Only resolution offered was to go to a room so we could book an appointment for a later date, raise a complaint and/or go on the "cancellations list". She also said we could call the same phone agent again. Quite how long this would take and how it would help me verify my ID, I do not know. I am uncertain where the process failed (website says you can apply for the ISA over the phone, phone agent says you need an ID check in branch but no appointment, branch dictates that I must have a 45 minute appointment) but would expect a better attempt at a satisfactory resolution within the branch. Will open an ISA elsewhere.
Feb 24th, 2023