Metro Bank

Visited Metro Bank on Cambridge High street yesterday. Mr Bolu helped us in opening an account. Brilliant service. Very well spoken and polite young man. Overall a good experience.
Apr 26th, 2023

Terrible experience. I tried to open up an account. They didn't let me because I had the wrong documents. I left and came back with the requested documents. They then told me I needed a DIFFERENT set of documents.
Mar 22nd, 2023

This may very well be the absolute worst bank on Cambridge's high street. Do NOT establish an account here. I needed to create a current account, so I visited this bank three times. The first time, they told me they needed my passport, and once I brought it, they'd open up the account. I did that on my next visit. The second time, they told me I needed 2 very specific documents to prove my address, and once I did that, they'd open up my account. I spent several hours obtaining these documents and getting references, and I brought them in on my next visit. The third time, I sat there for an hour. They double checked all my forms. They had me log into all my other bank accounts. They had me sign a document. And then? They told me they couldn't open up a current account: it's against company policy to open up a current accounts for international students. "But I did everything you said." I replied. "I brought in the passport. I spent hours obtaining these documents. You told me if I did all these, I'd get an account. Why didn't you tell me that you don't honour international students earlier?" They told me to use another bank instead. You will be deceived, lied to, and sent on a wild goose chase that ultimately results in nothing. I've never experienced a more dishonest bank in my life - one that wastes hours of its customers time - and frankly you'd be better off taking your salary in cash rather than trying to have it sent to Metro bank.
Apr 2nd, 2023

What a refreshing change to visit a bank where you are greeted with a friendly smile by a person who is immaculately dressed. The whole experience I had today at the Cambridge branch was excellent. Well done to the Manager, Lambros, who was both professional and courteous and extremely helpful.
Mar 12th, 2023

the staff are very friendly and helpful, thee best bank in Cambridge
Mar 1st, 2023