Wales Optician

Very rude. No customer service only asked if they would fit my glasses, willing to pay but was so rude it really embarrassed me and made me feel bad for asking. So short ... more

Always a pleasure to visit this lovely optician. Staff are kind and wonderful especially with ASD kids. They go above and beyond to ensure everyone feels calm, safe and h ... more

Took my elderly mother for post cataract appointment. Staff very friendly. Very patient testing my mothers eyes. Also very patient and helpful choosing frames.

Better service than a large High Street retailer

Everyone was very helpful and kind.

I want to thank the lady I saw today in the Ely branch for her reassurance I had a appointment at short notice and her colleague that works in the llanrumney shop for ma ... more

Professional and informative

Been a patient for many years but will NOT return!! They have new staff and they are rude! Was left feeling extremely humiliated and left with an upset child-with the tes ... more

Was fine for a few years. Up until recently. I had an appointment March 1st at 2:50pm. Went down that day and no one was in, door was locked, and phone was off so no one ... more

Absolutely rubbish. I booked an appointment on line even had emails and text message to confirm. Got to appointment on time alady checked details including my telephone n ... more

Excellent service from Julie and Alice at reception prompt and efficient Claire the optometrist was gentle and very thorough her patience and persuosity outstanding Thank ... more

not even had the chance to try the service. Tried to call numerous times over 5 days. No answer, just an answerphone asking me not to leave a message. hmm???