Bournemouth, eng Insurance

I have been with this company for a while now and they have always been very good. I had my fridge freezer break down late evening and I was very worked because its hard ... more

I have used James for my families health insurance for a number of years and I am in awe of the professionalism, patience and commitment James has to his customers. He re ... more

We have been with Peter Read Brokers Ltd for a number of years and have always found the service to be of the highest quality. Now that the majority of Insurers are incre ... more

Me and my kids needed health cover and I found this site on the Guardian website, was easy and the man I spoke to was very good.

It's OK...

They listened to what I needed and provided ideal cover for me

Good value for cover. Had a leak from the upstairs shower room through to the living room. Drain Protection UK showed up the same day and costed me 0! Mr Frank Urwin

Great service and highly recommended! Nathan was super helpful and answered all my questions thoroughly and was incredibly patient with me. Not at all the usual pushy Sal ... more

Super easy to deal with for sure, Lovely guys Gary and Roger, made looking for life insurance a doddle would highly recommend them

Great company , very helpful advice to help me decide on my type of plan for my private healthcare. Definitely recommend this company.

Reduced my premiums considerably by switching providers. Was quick and easy.

Took three weeks to completely replace everything in my washing machine. It would have been less to replace it and then the engineer left everything outside my house. Whe ... more

Thank you very much Gloria for looking after me. I normally use Big insurance as they remind me well in advance to compare with others and are always the best Thank you

Unreasonable policy unflexible they failed to mention the cut off point gleaning one last payment seventeen days from now at Christmas for a car I don't have and they tri ... more

When cold called to talk about my life insurance policy, upon my politely asking the caller if I could stop him before he went on as I am a financial advisor and dont nee ... more

It's not too bad

Ok

Enquired about life insurance while on a break at work then recieved over 40 calls from them through out the day felt like I was being harassed and went with a different ... more

They acquired me a better deal from my current insurer.

They keep hidden excess costs on services that they say are covered in your plan. There is no warning when you take up a service that is listed as covered in your plan th ... more

I work here

Critical: Responsiveness

Good

Shocking - having been with Bupa and Aviva - this isnt comparable. Website is terrible, not clear on how to make a claim or add onto existing claim. Take forever to answe ... more

Cold calling regarding 'a contact'. Lying about responding to an email and purchasing personal data not linked to a company. Violating multiple GDPR and privacy laws. Wil ... more

Not trustworthy Got axa policy for the family but at the time of the claim was informed its not covered The broker working for healthcare clarity mentioned that its cover ... more

Terrible Customer Service utterly incompetent

Abysmal service. Was offered a free fitbit after 3 payments which I have to this day 8 months later not received, I was accused of making no payments, had to send in supp ... more

Absolutely scammers dont trust this company, they take the money from your account the when you cancel they charge 30 for admin fee and pro-rata fees. For 3 days cover th ... more