Health-on-Line

Shocking - having been with Bupa and Aviva - this isnt comparable. Website is terrible, not clear on how to make a claim or add onto existing claim. Take forever to answer phone lines. Once a claim is authorised, they take 1-2 working days to send a badly laid out TEXT of who you can go to - which in my opinion is beyond shoddy in terms of time and quality of service. They sent me the details of a consultant who didnt even work at said clinic anymore and so I booked another one at that same clinic. After Id had the treatment, they then told me it wasnt covered even though their text only said if you choose to use another provider, let us know. In my opinion, this was the same provider as it was the same clinic, but apparently provider means consultant. How was I supposed to know that? Beyond misleading and I feel conned as obviously I wouldnt have gone ahead if I knew it wasnt covered. Now potentially having to fork out 400-500 for treatment I thought was covered. Absolutely appalling.
Feb 8th, 2023

Apr 8th, 2021

very poor, have now cancelled my policy.
May 21st, 2020

Had this policy a few years, had to make a claim and it was refused. It took them a month to process my claim and that was with us phoning them many times. Please be careful with this company.
Mar 20th, 2020

I owe Health On Line a massive thank you for helping me switch over from BUPA who I had been with for many years. I saved a lot of money for better cover last year and when I made a claim for a hernia it was very straight forward. Thank you for a good service
Mar 23rd, 2018