Newcastle upon Tyne, eng Banking Services

It is fine

Excellent customer service. I travelled to this branch as my local one had closed. After doing what I needed to with the help of a female member of staff she then showed ... more

Went in to haymarket branch in Newcastle upon Tyne on the 13/04/23 as could not log in to account on line all l can say is the service l received from the member of staff ... more

Would like to thank everyone at this branch in helping me open a current account, also I would like to thank Becky for phoning me and arranging to be expected by a staff ... more

Positive: Professionalism, Quality, Responsiveness, Value

Efficient

Have been with Nat West Bank for over 65 years and in all those many years have had an excellent service, The staff members are helpful , respective, and always willing ... more

Went in to claim surplus due at 4.50pm and a lovely man helped me sort it out and got me sorted within minutes.

Positive: Professionalism, Responsiveness

All good

Your performance is hugely disappointing in this the year that the COP26 comes to the UK. You have the power to make a huge difference in relation to the funding of the b ... more

very friendly staff good service

Super

Very helpful staff

Staff member Claire was extremely helpful and really took her time to complete an advice session. Very pleasant branch and staff always happy to help customers

Next to no staff, cannot be contacted by phone to talk to a human and its getting worse by the month.

But why are banks only open when normal people are at work.great if you r retired or on the dole.cant they see the problem.however this branch is open on saturdays.cheers

lovely shop always helpful my nana is one of there best customers always in there buying stuff always willing to give her deals and help her out amzing staff member who a ... more

Ive been coming to this branch for the past 3 years and all the staff there were always helpful and friendly. the new younger girl today was definitely not friendly, Im s ... more

A friend tried to use machine to put cheque in bank, total failure, asked the two women staff for help that were stood right next to machine..disgrace, no help not even t ... more

Staff rude and not helpful. Queued for 30 minutes and the queue not even moving. Only two counter staffs and one was doing whatever not even trying to help when there's a ... more

Big shout out to George, who was amazing and sorted my problem perfectly. Super friendly and very understanding :)

Absalutly disgusted. Having to wait a considerable time,only one staff on country whilst two members of Staff training at front of shop. Can't ring store when wanting adv ... more

Appalling wait times, in excess of 50 minutes most times you call.

Poor service

Critical: Quality

Update your open and close timings.