Halifax

Went in to haymarket branch in Newcastle upon Tyne on the 13/04/23 as could not log in to account on line all l can say is the service l received from the member of staff on the front desk was 1st class nothing was a bother to her sorry did not get name but a big thank you for your help
Apr 13th, 2023

Mar 30th, 2023

Lovely branch so large and spacious. There is always someone to greet you and direct to appropriate advisor, very patient and helpful staff, Ive only recently become a customer and very grateful I did
Feb 20th, 2023

Easily the worst customer service I've ever received. Staff have systematically mis-sold and mislead me on Help to Buy ISA policy. I have been trying to reinstate my ISA for almost 3 months to no avail and at every juncture have been fed wholly inaccurate information and advice. I've lodged a complaint which has been met with a laughably dismissive and generic response and I will be further escalating with the Ombudsman. I'm at risk of losing thousands during a cost of living crisis and despite the incessant marketing that Halifax are the 'people's bank', it is evident their policy is to disadvantage the customers they claim to care about. I strongly advise considering any other bank before opening an account or taking out product with Halifax. As a point of reference, my partner has gone through the same procedure with their bank and it was resolved in less than 30 minutes.
Apr 30th, 2023

I needed some past statements, the lady who helped me was friendly and helpful, thank you
Jan 5th, 2023