NatWest

A friend tried to use machine to put cheque in bank, total failure, asked the two women staff for help that were stood right next to machine..disgrace, no help not even try, would only point to the stairs and said go up there. Awful service.
Dec 29th, 2022

Staff are more interested in having conversations with each other rather than serve customers.
Dec 19th, 2022

They were the only ones who would exchange my old invalid bank notes. They were very friendly and helpful.
Sep 1st, 2022

Friendly staff
Jul 1st, 2022

Natwest have been running down their business service in this area for years now. From a dedicated small business centre with a personal account manager, lots of benefits and assistance to a phone number for a help-line with no one on the other end. This branch is particularly ill equipped to deal with Business Accounts, having gone from containing a smaller, business centre on the first floor to zero, no cancel that, to negative assistance. The staff at this branch will actively dissuade you from business enquiries. Today, a simple balance transfer between business was enough to confound the member of staff that I spoke to. For example - She wouldn't tell me how much I was allowed to transfer to the recipient account for services I wanted to pay for, saying that the exact amount you can transfer changes every day to deter con men. "So, I can't transfer that money?" "You can but, if you exceed the limit, it won't transfer and triggers security measures." "So .... effectively, I DON'T DARE transfer money so that service isn't available." "It's for security!" "Security so badly applied that the service can't be used?" "It's to stop con men!" (with the heavy implication that I might be up to no good) The whole refusal of service was delivered in a patronising drawl that one would laugh at in a comedy sketch (computer says 'No!) type of manner, before i finally lost my temper. Then the non-assisting "assistant" started gabbling about her "story" implying that something similar had happened in her family before running from the room in tears and asking someone to "see me out"!!!!! .... I'm not at all sure why her "story" became my business problem today and I can't honestly say that I care. I would expect but not tolerate this sort of behaviour from some Reality TV addicted teen gabbling about "The Journey" she's been on but will not accept it as an excuse for incompetence when it comes someone interfering in the operation of my business. Professionalism is clearly too much to ask for from Natwest these days I'd be less aggrieved if this lady hadn't patronised me to an almost gloating level from the moment I stepped into this feted hive of inaptitude. Honestly, I've seen first year teachers offer more respect to errant four-year-olds.
Nov 12th, 2022