Scotland Insurance

Positive: Professionalism, Quality, Responsiveness, Value

Always greeted with a warm welcome from friendly and helpful staff, Michael has always been particularly helpful going above and beyond. Have a number of policies with th ... more

Great staff. Very experienced.

Great service and very competatively priced. Always easy to get through to someone for advice.

Great service - professional, reliable, courteous and competitive quotes. Remortgage secured in less than two weeks with outstanding support rom Lynne Murray, Senior Mort ... more

Fantastic quality service helpful friendly and professional nothing too much bother very reliable

A great insurance company. Sensible prices

Positive: Professionalism, Quality, Responsiveness, Value

Very good customer service

I've been using their services for a couple of years now, A massive thanks to Lorna Wallace!! for giving me the best policies with guranteed rates everytime, Shes somethi ... more

The staff are super helpful and understanding

Really good service

Highly personable and helpful staff providing good value for their customers.

The application form was so involved I gave up...

I hold my Insurance and pensions/investments with the NFU Mutual in Strathaven and I am really impressed by their service, quality of products they have to offer and on m ... more

Asked if they could help arrange car insurance for me. Unhelpful. Could not answer simple questions. Went in line and Post Office insurance were able to do the job.

As a first time customer of NFU mutual Ayr I would highly recommend as the customer service was excellent from initial conversation for a quote to visiting the branch to ... more

Don't cancel your policy and expect to get your refund without having to complain. Absolutely useless, blame other depts, can't access your data to check anything, tell y ... more

Very high prices.

I would recommend Albany Insurance Services to anyone in the market for great service and sensible priced insurance cover of all kinds, Gillian and the team have looked a ... more

Nadine gave a personal professional service that was worth a mention to her supervisor

Great service. Very proactive, professional and helpful.

Was looking to be quoted for car insurance for 3 cars. Was passed to a man who took offence once i explained was not willing to offer e-mail address he said it was (for p ... more

Great customer service

Great experience Great staff

Always polite and courteous even for those of us who flaff around!

Outstanding customer service, I was genuinely blown over by the knowledge and skill of the nurses.

Great company to deal with always happy to help and give good advice on their services.

Very poor customer service asked for a price for car insurance they did not call me back very disappointed

Positive: Professionalism, Quality, Responsiveness, Value

Positive: Professionalism, Quality, Value

Positive: Professionalism, Quality, Responsiveness, Value

All good

Dogs

Was to receive a call back this did not happen Not agood start Decided if they could not be bothered to call back then they weren't interested in getting business do went ... more

It's, taken nearly 9 months to get 25% of my pension, lots of duplicate letters and booklets, you are kept on phone for over an hour then get passed from piller to post. ... more

Critical: Professionalism, Responsiveness

Avoid at all costs total con. Robbed me of my money then cancelled my policy

This is the worst experience that I have ever had trying to speak to someone about their business. Useless, absolutely useless.

I put a claim in on the 22september 2022 we are now on 10 November and still nothing I was told 4 times my cash would be in my bank on certain days those days came and w ... more

The Company, Secura Windows, sold to us 3 lots of 10 year warranties. When it came to us using the warranties it turns out that they are not worth the paper they are wri ... more

The address don't exist...I walk all true nothing....

Contents insurance - what is the point? They have a clause to get out of paying for everything! Disgusting - they will never get another penny out of me!

This insurance is a joke!!!! After the repair on my vehicle was completed they wanted to pay the approved repairer with a cheque .. that took 30 days to process I ended u ... more

Used this company through Barcleys home insurance had days of running around gathering evidence,calling cctv,police and chasing them lost 6k in bags from a locked vehicle ... more