Birmingham, eng Financial Services

VERY PATHETIC SERVICE.COUNTER STAFF TOO. LAZY TO PRINT A STATEMENT..MADE EXCUSES.

The women staff in this branch are rude and abrupt, they lack any customer service skills. Natwest is a decent bank overall but thus branch has the worst staff. Also pay ... more

Bad service, he claimed that has no cash to pay.

If you have a query expect to be here for a good hour waiting. Complete garbage.

Need better customer service need training.

Used Provident donkeys years ago but they upped their lending rates so a 1000 loan ended up costing 1600, so stopped using them, not surprised they went bust.

Very poor service very wouldn't recommend absolutely to anyone

Trying to close an account and theyve dragged it out for weeks. Appalling customer service

After almost two decades of being a account holder I have closed my account with them, AVOID THIS BANK POOR MANAGEMENT HAS SHOWN IN THE POOR SERVICE YOU WILL EXPERIENCE

Critical: Professionalism

Same experience as the person below. Constant calls, wont take no for an answer even when I say no thank you. Asked multiple times to be taken off the list, still keep ri ... more

Scam, unrelaible, youre just losing your money.