Pace Telecom - Wrexham

I would give 0 stars if it was possible but it isnt! After 9 years as a loyal customer I thought I was valued by this company but I was wrong! They pestered me into an upgrade which was not feasible due to my limited internet capacity so it never worked, and they are now pursuing me for penalties without having supplied the contract. All attempts at reasonable resolution have proved futile. Customer service is appalling, dismissive and rude. It is the first time that I have written a negative review like this about another business and I sincerely hope it is the last . But I would not wish for anyone else to go through the same distress which they have been causing me for almost a year since I foolishly agreed to discuss my upgrade. AVOID USING THIS COMPANY!
Feb 3rd, 2021

Our phones lines have been down for over a week and getting no response from Pace telecom, they have found the fault but very laid back in solving the issue. Costing us dearly - still haven't fixed the issue - tried calling several times a day - they are not interested - NOW I HAVE REALLY GIVEN UP WITH THEM
Nov 15th, 2021

Awful support and & customer service. Support lines just ring out - before, during and after COVID, so no excuses. Looking forward to moving elsewhere where our custom is valued.
Jul 23rd, 2020

Worst company I have ever used, and I've had a lot of bad experiences.
Dec 29th, 2019

We have been customers of Pace Telecom for over 15 years and have always found the service to be excellent. Pace have seamlessly transitioned our phone system to the cloud which has provided us with a better system and has saved us money.
Nov 24th, 2018