ScS - Sofa Carpet Specialist

Bought a layZboy sofa from Wrexham, assured it was excellent quality. The foot board on the recliner snapped within a couple months. Not covered by either of the warranties I have, SCS are adamant we broke it through 'excessive force' so wont repair without charging us. Its practically brand new and just snapped when I pushed it down with my feet. Absolutely fuming at the product quality and the appalling attitude from customer services. Nobody in store could help. I understand furniture can be faulty or go wrong but after spending hundreds you expect to be able to reach a resolution Definitely avoid in future
Apr 29th, 2023

Went to SCS Wrexham today to have a look for a new sofa Claire the sales lady was absolutely brilliant we couldn't ask for anything more So helpful weren't pushy at all, she went through everything with us colour etc Well recommend Claire SCS Wrexham Massive thankyou Claire for all your help today Mr & Mrs Thomas
Mar 17th, 2023

They have been wonderfully patient as we have had a number of trips to choose our carpets for the house. Great staff, especially the manager
Jan 14th, 2023

This store and manager are all over Tik Tok trying to refuse a 3k refund to a customer. Avoid
Dec 30th, 2022

Be very careful when purchasing from this company! Myself and my partner spent nearly 3000 in the scs store in Wrexham on a single sofa and a set of table and chairs. When they were delivered, the chairs to the table were wobbly and unstable and missing feet. We put this down to a mishap in transition from the shop to delivery. When we rang up to make them aware we were gobsmacked to be told these were sold as seen and scs were not liable. We felt cheated as we trusted the store and did not go around sitting on all six chairs as we were purchasing these brand new and not second hand, and if this was the case 'sold as seen' we should have been made aware by the salesmanif there was a problem. The complaint was made well within the guarantee period. Despite disputing this the salesman would not waver and stood by his claim that they were sold as seen. We find this to be dishonest and shocking from such a reputable store. We are now left with wobbly chairs with missing feet and feel ripped off after spending a lot of money. Beware!! This company do not care about customer satisfaction and only care about commission!
Nov 28th, 2022