Heart Rock Live

Wrexham African community (WAC) event on the 14th of May 2022 at the venue was the Bomb. The owner is lovely person.
May 21st, 2022

Just a little warning for anyone ever thinking of choosing HEART ROCK LIVE venue in Wrexham whether you are musicians or locals planning an event. Back in early February me and my wife booked this venue for her 30th in May. We went in person and then everything was finalised and confirmed TWICE over phone and WhatsApp messages so in text too. A few weeks before her birthday a friend happened to see the same venue advertising an Ibiza night on the same night. This lead to us both frantically contacting the venue. We were told this was a mistake but the ibiza nights were a "lifeline, long standing commitment" even though it had been booked after our booking in Feb. The staff member also tried to use a sob story to get out of his mess. We were told he would sort the issue and get back to us that afternoon...waiting till 8pm for him to ring back and asked us to swap the day, asked "oh don't you like dance music" ...or his best offer was to give us a "private" corner of the room...during an ibiza night, for 90+ people and x2 rock bands... told him this was ridiculous and he just fumbled on the phone finishing by saying he would call us in the morning with a final resolution. I wonder at what point they would have realised their mistake if we hadn't been alerted to it....when we turned up on the day and had a band travelling all the way from South Wales? Next day came, no contact, ibiza event still promoting and trying to sell tickets. I then make the decision to book another idea for her so she doesn't miss out on her 30th. 5pm comes and still radio silence, so I contact the venue to tell them how unhappy we are and how they had made a huge business mistake. Then x2 members of staff spend the next 7 hours harassing us, giving us more sob stories and telling us we could now have the venue and they would speak to the ibiza event. By that time too much damage was done, they had lost our trust and respect and the other event was still adverting even when the venue were then trying to convince us they would give it to us instead because they had messed up. They were repetitively told to leave us alone but my wife even woke up to messages sent past midnight about completely unprofessional matters. Don't do business with this place it is a joke, I am aware we are not the only event they have messed up recently either. Don't want others to go through the same chaos they put us through.
Feb 2nd, 2022

I asked for a refund for tickets to go & see the phonics as the date had changed 3 times and I was unable to attend as I was working. I applied for a refund heard nothing for over a week when it said would take upto a week! Messaged again with no response messaged a third time had a response saying the organiser will look into it! Still heard nothing and the gig was last Saturday. Absolutely disgusted will not be buying tickets again!!!
Jan 23rd, 2022

Friendly staff
Nov 17th, 2021

Oct 25th, 2021